What To Do If - IKEA GENOMFRYSA Handbuch

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What to do if ...

Problem
The control panel is off and the appliance
does not operate
The temperature inside the
compartments is not cold enough.
There is water at the bottom of the freezer.
The front edge of the appliance is hot at
the door seal edge.
Only if your product has a control panel.
If red temperature alarm lights up and an
acoustic signal sounds (according to the
model)
Before contacting the After-sales service:
Switch the appliance on again to see if the problem has
disappeared. If not, switch it off again and repeat the operation
after an hour.
If your appliance still does not work properly after carrying out
the checks listed in the troubleshooting guide and switching
the appliance on again, contact the After-sales service, clearly
explaining the problem and specifying:
• the type of fault;
• the model;
Possible causes:
There might be a problem with the
electric power supply to the appliance.
There may be several causes (see
"Solutions").
Check if the appliance is connected and it
is working properly. Check if the doors are
closed correctly.
This is not a fault. It is part of the
design to prevent the formation of
condensation.
Temperature Alarm Freezer Compartment. The
temperature alarm indicates that the freezer
compartment temperature is not optimum. This
can occur during first usage, after defrosting
and or cleaning, when freezing big quantities
of food or when the freezer door doesn't close
properly.
Note:
Gurgling, hissing and humming noises from the refrigerating system are normal.
•
•
Solutions:
Check that:
• there isn't a power supply failure
• the power plug is correctly inserted in the
power socket and the two-pole switch, if
present, is in the correct position (on)
• the electric circuit safety devices installed
in the house are fully functional
• the power supply cable is not broken
Check that:
• the doors are closed correctly
• the appliance is not placed near a heat
source
• the temperature set is appropriate
• air circulation through the ventilation
grills at the bottom of the appliance is not
obstructed
Clean and defrost the appliance (see
"Cleaning and maintenance").
No solution is necessary.
To deactivate acoustic signal press the
door switch. When optimal temperature
is reached the temperature alarm
light will automatically switch off. If
temperature alarm light stays on contact
After Sales Service.
the type and serial number of the appliance (given on the
rating plate);
the Service number (the number after the word SERVICE on
the rating plate inside the appliance).
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