Troubleshooting - Sage PolyScience the HydroPro Plus Kurzanleitung

Troubleshooting

POSSIBLE
PROBLEM
"Low Water Level" error
screen appears
"No Water Detected"
error screen appears
"Tilt Alert" error screen
appears
"Move Detected" error
screen appears
"Impeller Overload"
error screen appears
"Unit unplugged mid-
cook..." error screen
appears
"Fault detected"
error screen appears
repeatedly
"High Temperature
Detected" error screen
appears
My unit is not heating
My unit does not get to
temperature
The temperature on
my unit is fluctuating
rapidly
There is a whirring or
strange noise coming
from my unit
My bags are sucked up
by the water inlet
14
EASY SOLUTION
• Ensure the water level is above the MIN water line.
• Ensure the impeller and the foot has been inserted correctly and the water
level is above the MIN water line.
• Ensure the clamp has been installed correctly and the unit is mounted
upright.
• Ensure the unit has been fitted securely in the clamp and the clamp
is installed against the vessel correctly.
• Remove the foot and impeller, clearing out any foreign objects from the
heating tube, impeller and foot. Inspect the foot and impeller for any
damage or breakage.
• The unit will return to the original temperature setting, consider if the cook
that was underway is still safe for consumption.
• Return the unit to a service centre or service agent for your region.
• Ensure the water flow from beneath the unit is unobstructed and the water
level is above the MIN water line but below the MAX water line and any
scale build up has been removed. Never wrap over the touchscreen
of the unit.
• The unit always runs a 40 second priming cycle before the heater is turned
on, wait until the unit has finished its priming cycle before the heater turns
on.
• The unit has been tested to be able to heat a 45L vessel with a secure
lid up to 90°C (194°F). If using aluminium foil or similar covering, ensure
to never wrap over the touchscreen of the unit.
• Ensure the water flow from beneath the unit is unobstructed and the water
level is above the MIN water line but below the MAX water line.
• Remove the foot and impeller, clearing out any foreign objects from the
heating tube, impeller and foot. Inspect the foot for any damage. Inspect
the impeller for damage or breakage.
• Secure the bags to the vessel using bulldog clips.