Troubleshooting - ZAPTEC Pro Bedienungsanleitung

Troubleshooting

Warnings/error messages are displayed in the ZAPTEC Portal /ZAPTEC App.
Problem
Cannot log on to the ZAPTEC
Portal
Cannot create installation via
the ZAPTEC Portal
Charging station is not online,
4G installation
The charging station is not
online,
PLC installation
The charging station is not
online,
WiFi installation
Charging does not start
No power being supplied to
charging station
12
Solution
Reset password by clicking on 'Forgotten Password'
Contact ZAPTEC Support to gain access to create installations.
• Make sure that the charging station is not covered by anything.
• Test the coverage at the installation site using your own mobile.
A mobile with a Telenor SIM has to be used for accurate
measurement.
• Check the network setup on the router or modem.
• Check that the internet is working by connecting the computer
directly to the router or modem.
• Not configured.
• Check that the PLC module has been installed in accordance with
the circuit diagram and on the same L1 and N as the charging
station(s)
• Check the network setup on the router or modem.
• Check that the internet is working by connecting the computer
directly to the router or modem.
• Disconnect other devices which are connected to WiFi which can
delay broadband speed
• Check that the SSID and the password for the WiFi are correct.
• Make sure 2.4 GHz is activated so that ZAPTEC Pro obtains a
network connection. See Installation requirements, page 1 1.
• Enter the SSID and password manually by selecting Other in the
network list..
Check that the user profile has access to charge on the charging
station
• Follow the instructions in the section 'Checking the Fuses in the
Charging Station'
• Check the main fuse in the installation