Trouble-Shooting And Service - clage DSX Touch Kurzanleitung

DSX Touch

4. Trouble-shooting and service

EN
Repairs must only be carried out by
authorised professionals.
If a fault in your appliance cannot be
rectified with the aid of this table, please
contact the service organisation of
your importer or the Central Customer
Service Department. Please have the
details of the typeplate at hand.
CLAGE GmbH
After­Sales Service
Pirolweg 1 – 5
21337 Lüneburg
Germany
Phone: +49 4131 8901­40
Fax: +49 4131 8901­41
Email: service@clage.de
This instantaneous water heater was manufactured conscientiously and checked sev­
eral times before delivery. Should malfunctions nevertheless occur, it is usually only
due to a bagatelle. First attempt to switch the house fuses off and on again in order to
reset the electronics. Next, try to remedy the problem with reference to the following
table. In doing so, you will avoid unnecessary expense of customer service assistance.
DSX Touch
Problem Cause
Master fuse tripped
Water stays cold, touch
Safety pressure cut­out
display does not light up
tripped
Display shows The appliance has detect­
error symbol ed an error.
Outlet fitting dirty or
calcified
Flow rate of hot Fine filter dirty or calci­
water too weak fied
Water flow is limited
Temperature resets
Eco mode activated
itself
Water flow rate too high
Selected temperature is
not reached
Cold water has been
added via the tap
Touch display does not
respond correctly or Display glass is wet
only sporadically
Master fuse tripped
Out of Wi­Fi range
App can't find the DSX
Wi­Fi deactivated
Touch
(air plane mode)
Tablet / smartphone is
connected to another
Wi­Fi as the DSX Touch
FX Remote control
Problem Cause
Symbol "battery"
Flat batteries
lights
no
Display: " " and
Transmission range
appliance does not
exceeded
response to the
remote control
Registration in process
Display: " bt "
24
Solution
Renew or activate fuse
Contact customer service
Switch fuses off and on. If sym­
bol "screwdriver" is still indicat­
ed, contact customer service
Clean shower head, jet regula­
tor or sieves
Let clean fine filter by customer
service
Deactivate Eco mode and flow
limit
Deactivate Eco mode
(Re)activate motor­driven valve
in the menu "Flow Limit"
Tap hot water only; set tem­
perature, check outlet tem­
perature
Dry display by wiping it with a
soft cloth
Renew or activate fuse
Replace the tablet / smartphone
near the access point (router or
DSX Touch)
Activate Wi­Fi at tablet / smart­
phone settings
Change to the same Wi­Fi as
the DSX Touch
Solution
Insert two new type AAA
batteries in the remote control
Place the remote control clos­
er to the appliance, press key
Hold the remote control in
front of the water heater