SMA SBS3.8-US-10 Serviceanleitung Seite 12

8 Contact
8 Contact
If you have technical problems with our products, please contact the SMA Service Line. The
following data is required in order to provide you with the necessary assistance:
• Battery inverter:
– Device type
– Serial number
– Firmware version
– Event message
– Mounting location and mounting height
– Optional equipment, e.g. communication products
– Use the name of the system in Sunny Portal (if available)
– Access data for Sunny Portal (if available)
– Special country-specific settings (if available)
• Batteries:
– Type
– Firmware version
– Type of automatic transfer switch (if available)
Deutschland SMA Solar Technology AG
Österreich Niestetal
Schweiz Sunny Boy, Sunny Mini Central,
Sunny Tripower:
+49 561 9522‑1499
Monitoring Systems
(Kommunikationsprodukte):
+49 561 9522‑2499
Fuel Save Controller
(PV-Diesel-Hybridsysteme):
+49 561 9522-3199
Sunny Island, Sunny Boy Stor-
age, Sunny Backup:
+49 561 9522-399
Sunny Central, Sunny Central
Storage:
+49 561 9522-299
SMA Online Service Center:
www.SMA-Service.com
12 SBSxx-10-AT-BIM-SG-xx-10
Belgien SMA Benelux BVBA/SPRL
Belgique Mechelen
België +32 15 286 730
Luxemburg SMA Online Service Center:
www.SMA-Service.com
Luxembourg
Nederland
Česko SMA Service Partner TERMS
a.s.
Magyarország
+420 387 6 85 111
Slovensko
SMA Online Service Center:
www.SMA-Service.com
Türkiye SMA Service Partner DEKOM
Ltd. Şti.
+90 24 22430605
SMA Online Service Center:
www.SMA-Service.com
SMA
Service Manual