Troubleshooting - Sandberg 133-56 Bedienungsanleitung

5 Troubleshooting

The computer detects the box but no new drive
appears:
• Check that the connected hard disk has been
formatted/partitioned. For more information,
see the documentation accompanying the hard
disk or on the hard disk manufacturer's website.
• Move the connectors to other ports on the
computer.
• Connect the USB power cable as described in
section 3.2, even if the box is connected via
USB. Try connecting to several different USB
ports if necessary.
• An IDE hard disk cannot be connected via
eSATA. In this case, connection must be via
USB.
• When using an eSATA connection, the USB
power cable must be connected. Try moving
the USB power cable to another USB port on
your computer.
• When using an eSATA connection, it may be
necessary to get Windows to search for changes
to your SATA Controller. This is done by finding
your SATA Controller in Windows Device
Manager. Right-click the SATA Controller and
select "Scan for hardware changes".
If you need further help or assistance with your
Sandberg product, you will find details on the
penultimate page of this user guide.
Have fun with your Sandberg Multi Hard Disk
Box 2.5"!
3