What To Do In The Event Of A Complaint - teutonia Mistral P Bedienungsanleitung

What to do in the event of a complaint

RIGHTS IN THE EVENT
OF JUSTIFIED COMPLAINTS
If you have grounds for complaint, you have statutory
rights against your dealer, who has sold the pram to you,
which are unaffected by the information below. To provide
proof that your pram was purchased from your dealer,
please retain the handover form you filled in and signed,
together with your receipt, for the duration of the statu-
tory warranty period. This period lasts 2 years and
commences when the pram is handed over to you.
WHAT IS COVERED IN THE EVENT
OF A COMPLAINT?
Claims under warranty cover any defective materials or
workmanship apparent at the time of the handover. The
warranty does not cover
• natural symptoms of wear and tear or damage
due to excessive use
• damage due to unsuitable or incorrect use
• damage due to faulty assembly or use
• damage due to carelessness or poor
maintenance of the pram
• damage due to incorrect modifications
to the pram
Defects must be reported immediately to prevent
consequential damage.
DO YOU HAVE GROUNDS FOR COMPLAINT OR NOT?
RUST:
the frame is provided with a protective coating. If it is not
serviced or is treated badly, however, rust spots may
form. This is not considered a defect.
SCRATCHES:
scratches are considered normal symptoms of wear and
tear and not a defect.
MOULD:
textiles which have got damp and then not been dried
properly (see instructions for use) may go mouldy and do
not represent poor workmanship.
FABRICS FADING:
sunlight, sweat, cleaning agents, wear (especially at
points within easy reach) or over-frequent washing can
all lead to fading; fading is thus not considered a de-
fect.
PILLING OF FABRICS:
pilling is possible and is not considered a defect. As
in the case of woollen jumpers, you can treat fabrics
with a clothes brush or a textile razor to eliminate the
majority of the bobbles.
TORN SEAMS/
PRESS STUDS/FABRIC:
please check carefully on purchase, whether all fabric
parts, seams and press studs are properly sewn and
attached and whether all the zips work properly.
WHEELS:
worn wheels are natural symptoms of wear. Damage to
pneumatic tyres due to external effects, sharp objects
or use with the wrong air pressure (for max. air
pressure, see tyre case) is not considered poor work-
manship.
Our wheels are not balanced. Slight imbalance due to
the production process can therefore not be ruled out
and as a result, is not considered a defect.
WHAT YOU SHOULD DO WHEN PURCHASING
Please go through the handover form with us to rule out
as far as possible your needing to make a claim under
warranty.
PROCEDURE IN THE EVENT OF COMPLAINTS
If you subsequently find a defect, please report this
to us, the dealer from whom you bought the pram, by te-
lephone without delay so that we can discuss how to
proceed. This ensures that justified complaints can be
dealt with quickly and without great distances having to
be covered. So your contact for any repairs or com-
plaints is your teutonia dealer.
USE, CARE AND MAINTENANCE
The pram is a means of transport for your child, and
needs to be looked after and maintained in accordance
with the instructions for use in order to maintain its ori-
ginal quality.
teutonia does not warrant the safety of the current pro-
duct in case of use of accessories and spare parts that
are not produced or approved by teutonia. In case of use
of such accessories and spare parts the warranty will
expire with immediate effect.
Mistral P/Prestige
D INT
69