Troubleshooting - Derby cycle Impulse 2.0 Ergo Originalbetriebsanleitung

10 Troubleshooting

TEXT
Battery heats up to above 45°C
during charging.
Battery will not charge.
Battery is damaged.
Range of the battery seems low.
"Speed sensor signal missing"
"Battery communication error"
Charging of your 17 Ah battery
ends before completion.
The LED in the charger (where
present) is lashing red.
"Motor temperature is too high"
30 Original User Manual | Pedelec Impulse 2.0 Ergo
CAUSE
High ambient temperatures
Damaged battery
Ambient temperature is too
high or too low
Accident or fall with your
Pedelec, or the battery has
been dropped.
Capacity of the battery cells
depends on the temperature.
Spoke magnet has slipped
out of position
Speed sensor defective
Cable connection defective
No connection between motor
and battery
You have run the battery
down to empty
In this case, the charging
current is too high
The motor has overheated.
For example, ater riding up
a long, steep incline in a high
gear.
REMEDY
Stop the charging process and allow the battery
to cool down. Then charge the battery in a cooler
environment. If the problem still occurs, contact
your specialist cycle shop; the battery may need
to be replaced.
Damaged batteries must neither be charged nor
used in any way. Contact your specialist cycle
shop; the battery may need to be replaced.
You can charge the battery at temperatures
between 0°C and 45°C.
A damaged battery must neither be charged nor
used in any way. Contact your specialist cycle
shop; the battery may need to be replaced.
Protect the battery rom heat by standing your
Pedelec in the shade, for example.
Make sure the spoke magnet has not slipped. It
should be as close as possible to the sensor on the
chain stay (max. 5 mm clearance).
2
1 Spoke magnet
2 Sensor on chain stay
Consult your specialist cycle shop.
Consult your specialist cycle shop.
Connect the battery to the charger.
Use a diferent battery.
Consult your specialist cycle shop.
Pull the mains plug out of the charger and then
plug it in again. Now the battery should charge
ully. If the problem persists, please contact your
specialist cycle shop.
Disconnect the battery rom the charger and then
connect it again. If the error message still ap-
pears, contact your specialist cycle shop to check
the battery and charger.
Allow the motor to cool down before resuming
your journey.
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