6. Troubleshooting/6.1
No.
Malfunction
DEEBOT is not charging.
DEEBOT
cannot
return
2
Docking
Station.
DEEBOT gets stuck while
3
working and stops.
EN
24
Troubleshooting
Possible
DEEBOT
is not
switched
DEEBOT has not connected to the Docking
Station.
The
Power
Cord
is not
Docking
Station.
The Docking Station is not connected to the
power supply.
The battery
is completely
The Docking
Station is not correctly
The Docking Station is not correctly connected.
The Docking Station is manually moved during
to the
the cleaning.
DEEBOT is paused for more than 90 minutes.
DEEBOT did not start cleaning from the
Docking
Station.
DEEBOT is tangled with something
floor (electrical
wires, curtains, carpet
fringing, etc.).
DEEBOT might be stuck under furniture
an entrance of similar height.
Causes
ON.
Switch
Be sure that the robot's Charging Contacts have
connected
connected
to the
Make sure the Power Cord is firmly connected
Docking
Make sure the Docking Station is connected to the power
supply.
Please contact Customer Care for help.
discharged.
placed.
Refer to section 3.2 to correctly
Make sure the Docking
It is suggested not to move the Docking Station during
the cleaning.
It is suggested not to pause DEEBOT for more than 90
minutes.
Make sure DEEBOT starts cleaning from the Docking
Station.
on the
DEEBOT will try various ways to free itself. If it is
unsuccessful,
with
Please set a physical
the ECOVACS HOME App.
Solutions
ON
DEEBOT.
to the Docking Station
Pins.
Station.
place the Docking Station.
Station is correctly
manually remove the obstacles
barrier, or set a Virtual Boundary
to the
connected.
and restart.
in