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Bode 100 Quick Start Guide
5
Troubleshooting
This chapter describes solutions for different troubleshooting scenarios. If the following hints don't help
you resolve your issues and you are still experiencing problems, please contact us. We are looking
forward to supporting you. Check out
us.
Software problems
In case you run into software issues such as crashes or unexpected behavior, please contact the
OMICRON Lab
Support.
To help the support team, please include the log file of the Bode Analyzer Suite in your support
request. By default, the log file is located at:
C:\ProgramData\OMICRON_Lab\BodeAnalyzer\Logs\BodeAnalyzerSuite.log. Note that
C:\ProgramData is typically a hidden folder on your computer. For the Bode 500 the log files can be
accessed via the web-interface (see web-interface description).
Sometimes graphics card driver issues cause problems in rendering the charts correctly. If you
experience chart rendering issues, please update the drivers of your graphics hardware. If this does
not resolve your issues, try switching to software rendering in the options of Bode Analyzer Suite.
Connection issues
In case you are not able to connect to your Bode 100, please perform the following steps:
1. Check if the Power LED at the front panel is on. In case that the LED is not lit, execute the
following steps:
a. Check if the wide-range AC power supply is plugged correctly into the mains socket.
b. Check if the coaxial DC power connector of the wide-range AC power supply is properly
plugged into the Bode 100.
c. Check the output voltage of the DC connector using a volt-meter. The power supply included in
the delivery should provide a voltage of 18 VDC.
2. Check if the communication between the Bode Analyzer Suite and the Bode 100 has been
successfully established. To do so, check if the serial number of your Bode 100 is displayed in the
start screen (see
4-2
following:
a. Check if the communication cable (USB) is properly plugged into your computer and the
Bode 100.
b. Try disconnecting and re-connecting the communication cable and make sure you use the
USB cable included in the delivery if you use a USB connection.
c. Move the mouse over the icon
bar and then click
3. Try re-starting your computer and the Bode 100.
22
OMICRON Lab Support
on page 18, or in the right bottom corner of the measurement screen
(see
4-3
on page 19). If you cannot see the serial number, please check the
for further information on how to contact
in the bottom right corner of the status
.
OMICRON Lab
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