Troubleshooting - Napoleon PRESTIGE 500 Handbuch

16

Troubleshooting

EN
Problem
Low heat / Low flame
when valve turned to high.
Excessive flare-ups/
uneven heat.
Burners burn with yellow
flame, accompanied by
the smell of gas.
Rear and Side burners will
not light with the igniter,
but will light with a match.
Main burner will not light
with the igniter, but will
light with a match.
Humming regulator.
Burners will not cross light
each other.
"Paint" appears to be
peeling inside lid or hood.
Burner output on "high"
setting is too low.
(Rumbling noise and
fluttering blue flame at
burner surface.)
Illumination and Side/Rear
burner Ignition do not
work
www.napoleon.com
Possible Causes
For propane - improper lighting
procedure.
For natural gas - undersized supply line.
For both gases - improper preheating.
Sear plates installed incorrectly.
Improper preheating.
Excessive grease and ash build on sear
plates and in drip pan.
Possible spider web or other debris in
burner.
Dead battery / or installed incorrectly.
Loose electrode wire or switch terminal
wires.
Jet-fire outlet is dirty or clogged.
Normal occurrence on hot days.
Dirty or corroded cross light brackets.
Grease build-up on inside surfaces.
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in venturi
tube.
Electric power is out
The grill is not receiving electric power
Solution
Ensure lighting procedure is followed carefully.
All gas grill valves must be in the off position
when the tank valve is turned on. Turn tank on
slowly to allow pressure to equalize. See lighting
instructions.
Pipe must be sized according to installation
code.
Preheat grill with both main burners on high for
10 to 15 minutes.
See assembly instructions.
Preheat grill with main burners on high for 10 to
15 minutes.
Clean sear plates and drip pan regularly. Do not
line pan with aluminum foil. Refer to cleaning
instructions.
Thoroughly clean burner by removing. See
general maintenance instructions.
Replace with heavy duty premium battery.
Check that electrode wire is firmly pushed onto
the terminal on the back of the igniter. Check
that the lead wires from the module to the
ignition switch (if equipped) are firmly pushed
onto their respective terminals.
Clean jet-fire outlet with a soft bristle brush.
This is not a defect. It is caused by internal
vibrations in the regulator and does not affect
the performance or safety of the gas grill.
Humming regulators will not be replaced.
Clean or replace as required.
This is not a defect. The finish on the lid and
hood is porcelain, and will not peel. The peeling
is caused by hardened grease, which dries into
paint-like shards, that flake off. Regular cleaning
will prevent this. See cleaning instructions.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Check and replace the batteries in the battery
box if it ran out
Ensure the grill is connected between the
battery box and the control panel connector
N415-0518CE-GB-DE AUG 05.20