Warranty Conditions - Lionelo Lennart Benutzerhandbuch

Warranty conditions:

1. The Lionelo brand with its registered office at A. Kręglewskiego 1, 61-248 Poznań, Poland guarantees
that the equipment is operational in accordance with the technical-operating conditions described in the
manual.
2. The warranty is granted for a 60 months period from the date of sale. If the Buyer is a company (VAT
invoice), the warranty is granted for a 12-month period.
3. The warranty is valid in the country of purchase.
4. Revealed manufacturing defects shall be removed during the warranty period free of charge by the
Authorised Manufacturer Service.
5. Any defects or damages discovered and reported within the warranty period will be removed free of
charge within 21 working days, but in justifiable cases (for instance, spare parts must be brought from
abroad) this period may be extended by another 30 days.
6. Any defects or damages to the equipment should be reported and delivered to the service site
immediately after being revealed.
7. Accessories included with the devices are under 3-month warranty from the date of purchase.
8. In case of an unjustified complaint (a complaint of efficient product or the mechanically damaged one),
the person who reports a complaint shall be charged for transportation cost.
9. The Customer is entitled to replacement of the product to another with the same or similar specifications
(and) colours if the Service determines that the removal of defects is not possible.
10. The service is not responsible for any loss of data.
11. The warranty will be respected only if the customer attaches (to the faulty device) a damage
description, all of the accessories received at the moment of the equipment purchase, and proof of
purchase containing the date of sale.
12. The warranty does not cover: natural wear of the product related to its normal operation, damage
resulted from improper usage or non-compliance of the instructions described in the manual, tears or
cracks caused by the Customer, fading of fabric resulting from prolonged exposure to sunlight or washing
the product or its parts in the wrong temperature, mechanical, electrical, thermal and intentional damages
and defects caused by them, as well as damage caused by unauthorised modifications or repairs.
13. The Service may refuse to repair products in case of any traces of unauthorised repair.
14. If the fault is not covered by the manufacturer' s warranty, paid repair may be offered by the Service.
15. Neither the Manufacturer nor the Authorised Service is responsible for any damages or losses arising
from the inability to use the device that is being repaired.
16. The product that has not been collected from the service site within 3 months can be charged with
storage cost appropriate to the storage time.
17. Delivery of the product which is incomplete or lack of proper packaging is equivalent to the failure of
the warranty conditions by the Buyer, and it can provide a basis to refusal of the repair or extension of the
repair period.
18. In case of sending the product for repair, when no defect is found, the expenses for the expert
assessment shall be fully borne by the consumer.
19. If the product (sent for repair) works properly, and the reason of its invalid operation is, for instance, a
low battery, the Consumer shall bear the cost of the expert assessment.
20. The product warranty shall not exclude, limit or suspend the Customer rights resulting from the
guarantee.
21. Only clean products in original or replacement packagings can be reclaimed.