Troubleshooting Guide - CityCom 202 10001 Bedienungsanleitung

Troubleshooting Guide

Problem
Does not display any LED
on the front panel or STB
has no power.
No Picture
Poor picture quality
No Sound
Remote Control does not
operate
No or Bad Signal
"No Signal" in manual
search
E35
About STB
• Check the main power cable and check that it is plugged into a suitable power outlet.
• Check whether STB is in Standby mode.
• Ensure that the STB is switched on (see above).
• Check the video output port (SCART) is firmly connected to the TV or VCR.
• Check that you have selected the correct channel or Video Output on your TV.
• Check the brightness level of the TV.
• See "No Picture" above.
• Check the signal level, if this is low then try adjusting the alignment of your dish.
• See "No Picture" above.
• Check the volume level of the TV and STB.
• Check the Mute status of the TV and STB.
• Point remote control directly towards the STB.
• Check and replace batteries.
On-Screen Error Messages
• Check the LNB - replace LNB if necessary.
• Check the cable from the LNB.
• Check the position of the dish - realign dish if necessary.
• If you are using a DiSEqC 1.0 switch, check that you have connected the LNBs to
the correct connections on the switch.
• Check the "Signal Level" and the "Signal Quality" in the Signal Status menu.
Service Search
• Check the "Signal Level" and the "Signal Quality" in the Signal Status menu.
• Check the LNB - replace LNB if necessary.
• Check the cable from the LNB.
• Check the position of the dish - realign dish if necessary.
• DiSEqC 1.0
Check that you have connected the LNBs to the correct connections on the switch.
Check that you have set the connected setting in the Antenna Setting menu.
• DiSEqC 1.2
Check that you have selected this in the Antenna Setting menu.
Check that the dish is aimed at the correct satellite.
Solution