Truma Manufacturer's Warranty - Truma BG 10 Gebrauchsanweisung

Truma Manufacturer's Warranty

1. Warranty claims
The Manufacturer hereby warrants for all defects of the unit
caused by material or production faults. In addition, the seller
continues to be subject to any statutory warranty claims.
No warranty claim shall be applicable under the following
circumstances:
– Consumable parts which are subject to wear and tear
– Use of parts other than original Truma components in any
of the units
– In gas pressure regulation systems: damage caused by
foreign substances in the gas (e.g. oils, plasticisers)
– Failure to observe Truma's installation or operating
instructions
– Improper handling
– Improper transport packing
2. Scope of warranty
The warranty covers all defects under clause 1 that occur
within 24 months upon concluding the purchase agreement
between the seller and the end customer. The Manufacturer
undertakes to remedy such defects through subsequent fulfil-
ment, i.e. at its discretion either by repairing or replacing the
defective item. If the Manufacturer remedies a defect under
its warranty commitment, the term of the Warranty shall not
recommence anew with regard to the repaired or replaced
parts; rather, the original warranty period shall continue to be
applicable. No further-reaching claims shall be permitted, es-
pecially damage claims presented by purchasers or third par-
ties. This provision shall not affect the validity of the German
Product Liability Act (Produkthaftungsgesetz).
The Manufacturer shall bear the cost of employing the Truma
Customer Service for the remedying of warranty defects – in
particular, transportation, travelling, job and material costs –
provided that the Customer Service conducts its work within
Germany. This Warranty does not cover Customer Service
work outside Germany.
Additional costs arising from complicated removal or instal-
lation jobs on the unit (e.g. dismantling of furnishings or parts
of the vehicle body) are not covered by the Warranty.
3. Making a claim under the warranty
The Manufacturer's address is:
Truma Gerätetechnik GmbH & Co. KG
Wernher-von-Braun-Straße 12
85640 Putzbrunn, Germany
Should problems occur, please contact the Truma Service Centre
or one of our authorised service partners (see www.truma.com).
Please describe your claim in detail and state the serial num-
ber of the unit and the date of purchase.
To help the Manufacturer determine whether your claim is
covered by the Warranty, the end user must take or send the
unit to the Manufacturer or service partner at their own risk.
In the event of damage to the heat exchanger, the gas press-
ure regulator, too, must be returned along with the unit.
Air conditioning systems:
To avoid transport damage, the unit must be sent either
to the Truma Service Centre in Germany or to the relevant
authorised service partner; this must only be done upon prior
arrangement. Otherwise the sender shall bear the risk for any
transport damage that may occur.
If a unit is sent to the manufacturing facility, make sure it
is shipped as a freight item. If the claim is covered by the
Warranty, transport / shipping and the cost of return shall be
borne by the manufacturing facility. If the claim is not covered
by the Warranty, the Manufacturer shall notify the customer
to this effect, specifying the cost of repairs not borne by the
Manufacturer; shipping costs, too, shall be borne by the cus-
tomer in such a case.
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