CitrinSolar CS WebBox2 Handbuch Seite 37

the Communication module is not found by the DeviceDiscovery tool
Problem Solution
The Communication Check the following points in order to find and eliminate
module is not found the error.
by the DeviceDiscov-
Î Check if the power supply to the Communication
eryTool.
module is established.
Î Check if the network cable is properly connected at
both ends!
Î Alternatively check the WLAN connection.
Î Check if the firewall software of the computer inhibits
the connection to the Communication module.
Î Switch off the firewall software and use the Device-
DiscoveryTool to find the Communication module.
Î When the Communication module has been found,
the firewall software has to be reconfigured.
Î Activate the firewall software!
Î Check if the current Java software is installed.
If no or an old Java version is installed, an error message
appears.
In order to eliminate the error, the current Java software
has to be installed from http://java.com.
Î Check if an IP address is assigned to the Communi-
cation module.
An IP address has to be assigned to the Communication
module by a router or a directly connected PC. This
process may take several minutes.
Computers with a Windows operating system indicate
an IP assignment in progress by displaying a symbol on
the task bar. The symbol consists of two computers
orbited by a yellow ball.
Î Check if an IP address is automatically assigned to the
computer upon a direct connection to the Commu-
nication module.
Problem Solution
The Communi- In order to check the automatic IP address retrieval, pro-
cation module is ceed as follows:
not found by the
Î Click the Start symbol on the task bar.
DeviceDiscoveryTool.
Î In the Settings menu, select the Control panel.
Î Double-click Network connections.
Î Right-click the Communication module connection.
Î Click Properties.
Î Mark tCP/IP Internet protocol.
Î Click the Properties button.
Î Mark the Obtain IP address automatically field.
Î Mark the Obtain DNS server address automat-
ically field.
Î Close all windows by clicking OK.
Î Check if the proxy server settings for the operating
system are correct.
The Communi- In order to check if the proxy server settings for the
cation module is operating system are correct, proceed as follows:
not found by the
Î Click the Start symbol on the task bar.
DeviceDiscoveryTool.
Î In the Settings menu, select the Control panel.
Î Double-click the Internet Options symbol.
Î Click the Connections tab.
Î Click the LAN Settings button.
Î Tick the Use a proxy server for your LAN check-
box.
Î Click the Advanced... button.
Î Close all windows by clicking OK.
Î Check if the proxy server settings for the Internet
browser are correct.
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