12 Trouble-shooting
Possible causes of problems that occur during normal operation of the device are:
Problem
The gear motor is
not working
13 Guarantee and aftersales service
All deliveries are made on the basis of our General Terms and Conditions
The guarantee complies with the legal regulations and is valid in the country where the motor
was purchased. It covers material and production defects occurring under normal operating
conditions. Guarantee and liability claims in view of personal injury and damage to property are
excluded, if the latter have occurred as a result of:
Inappropriate use of the motor.
Improper installation, commissioning, operation, maintenance, and repair of the motor.
Operation of the motor with faulty, incorrectly fi tted or non-functional safety and protection
devices.
Failure to observe the advice given in the Assembly and Operating Instructions.
Unauthorised structural modifi cation of the motor.
Catastrophic events as a result of foreign-object damage and force majeure.
Wear.
For any guarantee claims or the delivery of spare parts or accessories, please contact your
responsible distribution company.
14 Connection diagram
08.2014 | G27959 | Printed in Germany
Possible cause
No electricity at the source
Cable not connected or one
of ist wires has come loose
Remedy
Check the residual-current
circuit-breaker or safety switch
Check all electrical connections
of the gear motor
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