After Sales Service - EcoSmart XL Series Installationshandbuch

After Sales Service

It is our aim for you to be totally satisfied with your EcoSmart™
Fire product. NOTICE: If you need service or assistance, we
suggest you follow these steps.
After Sales Service for your EcoSmart™ Fire
The Fire Company Pty Ltd offers an international network of authorised
service agents. The use of other than approved EcoSmart™ Fire parts
and accessories may damage or reduce the performance of your Fire
and may also endanger the user. The Terms and Conditions of warranty
may also be affected. A full list of contacts can be found on
www.ecosmartfire.com
Please note
Charges will apply for services performed outside the warranty period.
If you are asked to send your Fire into a service centre please ensure
that it is securely packed in materials equivalent to how you received
your Fire to avoid possible damage that will not be covered by The Fire
Company Pty Ltd. Freight must be pre-paid. Include a covering letter
outlining the defect and your contact details.
1. Before calling for assistance
Check the things you can do yourself. Refer to the Installation, Operating
and Maintenance Manual supplied with your Fire to ensure that it is
correctly installed and that you are familiar with its normal operation.
2. If You Need Service*
The Fire Company Pty Ltd has a network of independent EcoSmart™
Fire Authorised Customer Service Centres whose fully trained
technicians can carry out any service necessary on your appliance.
Contact the dealer from whom your purchased the appliance, who can
advise you where to obtain service.
3. If you need assistance or have a problem*
If you need assistance or have a problem please contact your local
retailer or distributor, or visit www.ecosmartfire.com for Head Office
details.
Talk to one of our customer service representatives. They can instruct
you in how to obtain satisfactory operation from your appliance or, if
necessary, recommend an Authorised Customer Service Centre in your
area.
*If you must call or write, please provide: Name and Address, Model Number, Serial Number,
Date of Purchase, venue and a complete description of the problem. This information is needed
in order to better respond to your request for assistance.
Reproduction of this manual in any manner, in any language, in whole or in part without prior
written permission is prohibited. The Fire Company Pty Ltd reserves the right to correct any
errors or misprints. We also reserve the right to alter information without notification. The
information provided herein is believed to be correct but is not guaranteed.
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