Your Warranty - EcoSmart XL Series Installationshandbuch

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Your Warranty

Your EcoSmart™ Fire is covered by a transferable limited warranty
and a solid service and support network should you need it. At The
Fire Company Pty Ltd, we believe in supplying you with the best, most
user friendly fireplace and providing you with the means to keep it
that way. Many aspects of the EcoSmart™ Fire are hand-produced,
hand-finished and use natural materials, which makes them subject to
minor variations in finish and size. All of our pieces will mature and age
over the course of time, through natural processes associated with use
and with heat and flame. These changes are an essential part of the
dynamic of the piece. The Fire Company Pty Ltd reserves the right to
make minor amendments without prior notice.
Length of warranty
FULL TWO YEARS WARRANTY
FROM DATE OF PURCHASE ON
ALL STAINLESS STEEL PARTS
(Stone chipping, painting scratches
and general scratches are not
covered by warranty)
The Warranties set out above are express Warranties given by The Fire
Company Pty Ltd and are in addition to the rights and remedies which
are conferred upon consumers by Trade Practices Act 1974 of the
Commonwealth and other Commonwealth, State or Territory legislation.
Service under the warranties set out above must be provided by
The Fire Company Pty Ltd Authorised Customer Service Centre
which shall provide service during their normal working hours.
This warranty certificate along with proof of date of purchase must
be produced when making any claim.
www.ecosmartfire.com
The Fire Company Pty Ltd
undertakes to
Repair or, at our option, replace
without cost to owner either for
materials or labour, any part that
is found to be defective.
The express warranties do not include:
A. Service calls to:
1. Correct the installation of the Fire.
2. Instruct you how to use the Fire.
B. Repairs when the EcoSmart™ Fire has been used in other than
normal domestic/commercial use or when not used in accordance
with the Installation, Operating and Maintenance Manual.
C. Repairs when the EcoSmart™ Fire parts or models have been
modified or altered in any way that has not been approved in writing by
The Fire Company Pty Ltd.
D. Repairs when the Fire has been dismantled, repaired or serviced by
anyone other than an authorised representative of The Fire Company
Pty Ltd.
E. Pick up and delivery.
F. Normal maintenance as required in the Installation, Operating and
Maintenance Manual supplied with the EcoSmart™ Fire.
G. Transportation or traveling costs involved in the repair when
the appliance is installed outside The Fire Company Pty Ltd's
AUTHORISED CUSTOMER SERVICE CENTRES's normal service
area.
H. Damage to the Fire caused by accident, misuse or Act of God.
I. Any incidental shipping or holding costs to deliver your Fire or
parts to an Authorized Customer Service Centre.
MODEL NO.
PURCHASER
SERIAL NO.
PURCHASED FROM
DATE OF PURCHASE
For warranty claims please contact your local distributor. If there is not
a local distributor in your country please visit www.ecosmartfire.com
to source the details of the country closest to you.
*Do not return this form to The Fire Company Pty Ltd, please retain for
your own reference.