SCS Tracker Installationsanleitung Seite 24

2. Support
2 Support
If you have questions, problems, proposals, or comments relating to the SCS Tracker / DSP
TNC, please contact the following address.
SCS
Special Communications Systems GmbH & Co. KG
Roentgenstrasse 36
63454 Hanau
Germany
Phone: +49 6181 85 00 00
Fax.: +49 6181 99 02 38
E-Mail:
info@scs-ptc.com
Homepage
Visit our Internet sites:
Here you will find:
• Information to all our modem products
• The actual firmware versions
• Links to interesting software for our modems
• Links to related sites
On our homepage you can also subscribe to our mailing list to receive actual information about
our products, new developments and updates automatically by email.
2.1 Repairs
If a problem occurs and it's necessary to send your SCS product to maintenance, please take
care of the following:
• Package the device with care. Use suitable and enough packaging material.
• Attach a cover note to the shipment. Do this always, also if you have emailed or talked to
us previously. Printouts of exchanged emails are helpful.
• Describe the problem as good as you can.
• Write clearly.
• Give us your phone number and/or email address so that we can contact you if necessary.
• Don't forget your return address and if available your MASTER or VISA card information
for billing!
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http://www.scs-ptc.com