FAQ
If the vacuum is not working properly, please refer to the table below.
Errors
The vacuum does not
work.
Weak suction force.
The motor makes a
strange noise.
The battery indicator
does not light up when
charging.
Charging too slow.
The LED lights of the
illumination multi
surface brush do not
work.
The lithium-ion pack contains substances that are hazardous to the environment. Before
disposing of the vacuum, please remove the battery pack, then discard or recycle it in
accordance with local Laws and regulations of the country or region it is used in.
Possible Causes
The appliance is out of
battery or its battery level is
low.
Overheat protection mode
triggered by a blockage.
The suction opening or air
duct is blocked.
The dust cup is full and/or
filter assembly is clogged.
An attachment is blocked.
Main suction opening or
foldable rod is blocked.
The power plug is not
properly connected.
If the problem persists after ruling out the possibilities, please
contact the after-sales service department for maintenance.
The battery temperature is
too low or too high.
LED lights are damaged.
Solutions
Fully charge the vacuum, then
resume use.
Clean the suction opening or air
duct. Wait until the vacuum cools
down, then reactivate it.
Clear any blockage from the
suction opening or air duct.
Empty the dust cup and/or clean
the filter assembly.
Clear any blockage in the
attachment.
Clear any blockage in the main
suction opening or foldable rod.
Please check if the power plug is
securely connected.
Wait until the battery temperature
returns normal, and then
recharge.
Please contact the after-sales
department for maintenance.