Pen Tablet Troubleshooting; General Problems - Wacom DTU-1931 Benutzerhandbuch

PEN TABLET TROUBLESHOOTING

If you encounter problems with the DTU-1931 pen display tablet, see the following tables.
Your problem may be described here, and you can try the solution offered. Be sure you refer to the
DTU-1931 Read Me file for the latest information.
For additional information, visit Wacom's web site at http://www.wacom.com/productsupport.

GENERAL PROBLEMS

The computer does not
have an available USB
port.
A USB device plugged
into one of the pen
display's integrated USB
ports does not function.
The pen display power
LED is off.
The pen works only in
mouse mode, and does
not draw or write with
pressure sensitivity.
The pen does not draw
or write with pressure
sensitivity.
Clicking is difficult.
The pen selects
everything or will not
stop drawing.
Double-clicking is
difficult.
The eraser (when
equipped) selects
everything or will not
stop erasing.
Check if there is an available USB port on a USB hub. If not
available you will need to add a USB hub or USB card.
1. Make sure the pen display itself is properly connected to a
working USB port on your computer.
2. Then be sure the pen display is powered on and that the power
LED lights blue. The DTU-1931 contains a powered USB hub
and the integrated USB ports will not work when the power is off.
3. If the USB device does not work, try plugging it into a USB port
directly on your computer.
4. If your USB device is still not functioning properly, please contact
the manufacturer for that particular device.
Make sure the pen display power switch is turned on.
Check that the AC power adapter is plugged into both the pen display
and an active power outlet.
Use only the power adapter that came with the pen display; other
adapters may cause damage to your product.
The tablet driver software was not installed or did not load properly.
Make sure the tablet driver software is installed and functioning.
Install the pen tablet driver software in accordance with the
instructions found in the Installation section of this guide.
Some applications require that you turn on the pressure capabilities
within the application or selected tool before the pen will respond as
a pressure-sensitive tool.
Verify also that your application supports pressure sensitivity.
Open the Wacom Tablet control panel and go to the P
Try using a lighter T
IP
Open the Wacom Tablet control panel and go to the P
Move the T F slider toward F
IP EEL
increase the C T
LICK HRESHOLD
Testing your pen on page 30.
Be sure you are quickly tapping the display screen twice in the same
place on the pen display tablet's active area. Wacom recommends
using the side switch to double-click.
Open the Wacom Tablet control panel and go to the P
Try increasing the T
IP
F .
EEL
Windows: Try setting your system to launch programs with a single
click. See Basic pen operations on page 20.
Open the Wacom Tablet control panel and go to the E
Move the E F
RASER EEL
button and increase the C
help, see Testing your pen on page 30.
F .
EEL
or select D
IRM
setting. If this does not help, see
D C D
OUBLE LICK ISTANCE
slider toward F , or select the D
IRM
T setting. If this does not
LICK HRESHOLD
tab.
EN
tab.
EN
... and
ETAILS
tab.
EN
or using a lighter T
IP
tab.
RASER
...
ETAILS
Troubleshooting
Page 33