Display Troubleshooting; General Display Problems - Wacom DTU-1931 Benutzerhandbuch

DISPLAY TROUBLESHOOTING

If you encounter problems with the DTU-1931 display, refer to the following tables; your problem
may be described here and you can try the solution offered. For additional information about color
issues, see the documentation that came with your operating system or applications.

GENERAL DISPLAY PROBLEMS

No display. The power
LED is off.
No display. The power
LED is lit blue.
The power LED is lit
orange.
A 'no signal go to power
save' message appears
briefly on your display
screen.
A 'cable disconnect go to
power save' message
appears briefly on your
display screen.
An 'out of range'
message appears briefly
on your display screen.
A 'set refresh range'
message appears briefly
on your display screen.
The image appears
multiple times on the
display.
•
Verify that the AC power cable is connected, and that the
DTU-1931 power switch is turned on.
•
Check the contrast, brightness, and backlight controls.
Adjust as necessary. Or, open the OSD menu and select the
R option.
ESET
•
Your computer may be in a power management mode.
Touch the pen tip to the display screen, move the mouse, or
depress any key on your keyboard.
•
Turn off both your computer and the DTU-1931 pen display
tablet. Check the video cable for bent or broken connector pins.
Then properly connect the video cable and turn on the
DTU-1931 and your computer.
•
Verify that the DVI/VGA switch is properly set. Restart your
computer after changing the position of the switch.
•
Verify that the video card is properly installed.
•
Check that your computer is turned on.
•
Verify that you are using the video cable that came with the
DTU-1931.
•
Check that the DTU-1931 video cable is fully connected.
•
Turn off both your computer and the DTU-1931 pen display.
Check the video cable and any video adapters for bent or broken
connector pins. Then properly connect the video cable and any
necessary adapters.
•
The input signal frequency is incorrectly set or not compatible
with the DTU-1931. Set the refresh rate (vertical frequency)
between 50 and 75 Hz. If your video card driver supports
adjustment of the horizontal frequency, make sure it is set to
some value between 30 and 80 kHz. On a single monitor system
you will need to connect a different display to change the refresh
rate.
•
The resolution is set too high (1280 x 1024, maximum).
•
The refresh rate is set too high (75 Hz maximum).
•
Set the display properties to detect plug and play monitors.
•
The maximum refresh rate is 75 Hz. Set the refresh rate (vertical
frequency) to some value between 50 and 75 Hz.
•
Do not extend the video cable. Do not use an input selector
switch box.
Troubleshooting
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