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Troubleshooting
Problem
The hob switches off
unexpectedly.
The hob switches off
or on unexpectedly.
Noise generation
during operation
(crackling, clicking )
50
Possible cause
After switching
on, no setting was
made for longer
than 1 min.
The overheating
protection has
been triggered.
There is a liquid or
dirt on the control
panel
The control panel
has been touched
accidentally.
The appliance
and the cookware
may cause various
noises
What to do
Switch the hob back on and start
setting the power of the desired
cooking zone within one minute.
Make sure that the ventilation paths
are not blocked and that the ambient
temperature is not too high.
Make sure that the cookware does
not protrude above the marking
of the cooking zones in the direction
of the control panel to prevent it
from overheating.
Clean and dry the hob, especially
the control panel area, then switch it
back on.
Take care not to place anything on
the control panel and not to drag or
wipe anything over it, even when it is
switched off.
If necessary, switch the hob on / off
again and use it as described.
A slight crackling or clicking noise,
as described under"Possible operat-
ing noises" are normal and harmless.
If the noise is disproportionately
loud or sounds abnormal, send our
service team an audio recording.
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