Dreame Bot D9 Max Benutzerhandbuch Seite 21

FAQ
Problem Type
Robot does not turn on
Robot cannot recharge
Robot cannot return to the
charging dock
Robot is malfunctioning
Robot is making a strange noise
Robot no longer cleans efficiently
or leaves dust behind
Robot cannot connect to Wi-Fi
Robot does not perform scheduled
cleaning
Does leaving the robot on the
charging dock consume power if it
is already fully charged?
No water comes out of the
mopping module, or only a little bit
comes out
Solution
The battery level is low. Recharge the robot at the
charging dock, then try it again. The ambient
temperature is too low (below 0°C) or too hight
(above 40°C) The operating temperature of the robot
is 0°C to 40°C.
The charging dock is not receiving power. Please
confirm that both ends of the power cord are
plugged in correctly. Poor contact. Clean charging
contacts of the charging dock and the robot.
There are too many obstructions around the
charging dock. Place the charging dock in a more
open area.
Please clean the dock's signalling area.
Turn off the robot and then reactivate it.
A foreign object may be caught in the main brush,
side brush, or one of the main wheels. Stop the robot
and remove any debris.
The dust bin is full. Please clean it.
The filter is blocked. Please clean it.
A foreign object is caught in the amin brush. Please
clean it.
There is something wrong with the Wi-Fi connection.
Reset the Wi-Fi and download the latest version of
the Mi Home/Xiaomi Home app, then try
reconnecting.
Location permission is not open. Please ensure the
location permission on the Mi Home/Xiaomi Home
app is enabled.
Wi-Fi signal is weak. Make sure the robot is in an
area with good Wi-Fi coverage.
5GHz Wi-Fi is not supported. Please ensure your
robot connects to 2.4GHz Wi-Fi.
The username or password of Wi-Fi is incorrect.
Please enter the correct username and password.
The robot has low battery. Scheduled cleaning will
not start unless the robot has been recharged in
time.
Leaving the robot on the charging dock after it's fully
charged consumes very little electricity and helps
maintain optimal battery performance.
Confirm that the water tank is filled with water and
clean the mop pad if necessary.
Clean the mop if it becomes dirty.
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