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Troubleshooting (continued)
Symptom
Web screen cannot be accessed
Settings on the Web setup screen or
the camera images are not updated
or displayed properly
No pictures are displayed or the
pictures are disturbed
Multiple color bands (color bars) are
displayed
Something is wrong with the
coloring of the pictures
When fine lines or cyclical patterns
are shot, flickering is seen or
coloring is added to them
28
• Has 554 been set as the HTTP port number?
→ F or the HTTP port numbers that can be used by the unit, refer to "HTTP port" (→
page 24).
• Has the same IP address setting been used for another device?
[When the unit and personal computer are connected in the same subnet]
Set IP addresses for the unit and personal computer that are in the same subnet.
Also, disable the "Use proxy server" setting in the Web browser. When accessing the
unit within the same subnet, it is recommended that the unit's address be set to the
[Remove from proxy] address.
[When the unit and personal computer are connected to different subnets]
Check whether the default gateway value set for the unit is correct.
• Enable the HTTP referer send function of the firewall function, etc. of the
antivirus software.
For details, refer to the instructions for the antivirus software.
For Windows:
• Press the [F5] key on the computer's keyboard to request that the settings be
acquired.
For Mac:
• Press the [Command] + [R] key on the computer's keyboard to request that the
settings be acquired.
• Perform the following to delete the temporary Internet files.
For Windows:
1 Select [Tools] - [Internet Options] in Internet Explorer.
2 Click the [General] tab, and click the [Delete] button under [Browsing history].
3 I n the [Delete Browsing History] dialog box, select the [Temporary Internet Files]
check box, and then click [Delete].
4 Click the [OK] button.
For Mac:
1 Select [Safari] - [Empty Cache] in Safari.
2 C lick [Empty] in the [Are you sure you want to empty the cache?] pop-up screen.
• If [Check for newer versions of stored pages] is not set to [Every time I visit the
webpage] in the temporary Internet file settings, IP images may not appear in the
Web setup screen.
For Windows:
→ Perform the following.
1 Select [Tools] - [Internet Options] in Internet Explorer.
2 Click the [General] tab, and click the [Settings] button under [Browsing history].
3 I n the [Temporary Internet Files and History Settings] dialog box, select the [Every
time I visit the webpage] option under [Check for newer versions of stored pages].
4 Click the [OK] button.
• Is the unit connected to the other devices correctly?
• If the system is configured in such a way that the picture is also switched when the
unit to be operated is selected, has the correct unit been selected?
• Are [Format], [Down CONV. Mode], and [System Frequency] set correctly?
• Switch to the camera picture.
• Set the white balance to ATW (auto). If the color is not correct even with ATW, set
a white balance set.
• This phenomenon occurs because the pixels are arranged systematically on
each image sensor. It is noticeable when the spatial frequency of a subject and
the pixel pitch are brought into proximity, so change the camera angle or take
other such action.
Cause and solution
Reference pages
page 24
page 24
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Installation Instructions
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page 22
page 25
page 21
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