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TROUBLESHOOTING
Voice prompt/fault phenomena
Recharging failed, auto station not found
Abnormal behavior
There are abnormal sounds during cleaning
The cleaning capacity is reduced or the dust drops
Regular cleaning does not work
Cannot be connected to APP
The mopping module out puts no water or little water
The mopping module out puts too much water
The dust collection performance degrades
Cannot return to the auto station after fixed-point
cleaning or moving
Dust collection failed
The dust bag is full or blocked
Possible causes
The auto station is blocked or too far away; the auto station
is not conn ected to the power supply; there are strange
materials at the bottom of the mop cloth support or the mop
cloth is rolled up
Program exception
Blocking materials are twisted on the main brush/side brush
or the main wheel
The dust bin is full or the filter screen is blocked or the main
brush is entangled or the dust bag in the auto station is full
and therefore the dust bin cannot be emptied.
Low battery
Abnormal Wi Fi network, wrong Wi Fi password or abnormal
APP
Not enough water in the water tank, too dirty mop or the
mop support is not installed in place
The water tank cover is not in place, and the water output is
adjusted to the maximum
Dust accumulates in the dust bag, causing the air flow into
the suction nozzle to decrease.
The robot constructs a new map or the distance is too far
The dust bag is missing or not installed in place
The fan starts overheat protection or has faults
The dust bag is full or blocked
Solution
Please put the auto station in the open area, and put the machine
near the auto station to retry; please connect the auto station to
the power supply; please clean up the bottom of the mop cloth
support and tidy the mop
Turn off and restart
Please turn off the machine for cleanup
Please clean the dust bin, the filter screen and the main brush and
replace the dust bag in time
Regular cleaning can only be started when the remaining battery
level is greater than 30%. Please keep the machine charged every
day
Please ensure that the machine is in a good Wi Fi signal area;
re-enter the Wi Fi password or reset Wi Fi; download and connect
the latest version of the APP
Please check whether there is water in the water tank; clean the
mop; and install the mop correctly according to the instructions
Please confirm that the water tank cover is installed in place, and
adjust the appropriate amount of water in the APP
Replace the dust bag
After fixed-point cleaning or moving for a long distance, the robot
will generate a new map. If the auto station is far away, the robot
may not be able to recharge automatically. Please manually put
the machine back to the auto station for charging.
Please install the dust bag correctly, and try to collect dust again
30 minutes later; if it can't be solved, please contact after-sales
customer service
Replace the dust bag, and clean the auto station
(suction inlet, dust passage, fan filter screen, etc.) in time
EN
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