Agilent Technologies TriScroll 300-Serie Installations- Und Betriebshandbuch Seite 53

Please use these Failure Mode to describe the concern about the product on Page 2.
APPARENT DEFECT/MALFUNCTION
- Does not start
- Does not spin freely
- Does not reach full speed
- Mechanical Contact
- Cooling defective
ION PUMPS/CONTROLLERS
- Bad feedthrough
- Vacuum leak
- Error code on display
- Cannot calibrate
- Vacuum system unstable
- Failed to start
SCROLL AND ROTARY VANE PUMPS
- Pump doesn't start
- Doesn't reach vacuum
- Pump seized
Section 6) ADDITIONAL TERMS
Please read the terms and conditions below as they apply to all returns and are in addition to the Agilent
Technologies Vacuum Product Division – Products and Services Terms of Sale.
Customer is responsible for the freight charges for the returning product. Return shipments must comply with all
applicable Shipping Regulations (IATA, DOT, etc.) and carrier requirements.
Customers receiving an Advance Exchange product agree to return the defective, rebuildable part to Agilent Technologies
within 15 business days. Failure to do so, or returning a non-rebuildable part (crashed), will result in an invoice for the
non-returned/non-rebuildable part.
Returns for credit toward the purchase of new or refurbished Products are subject to prior Agilent approval and may incur
a restocking fee. Please reference the original purchase order number.
Units returned for evaluation will be evaluated, and a quote for repair will be issued. If you choose to have the unit
repaired, the cost of the evaluation will be deducted from the final repair pricing. A Purchase Order for the final repair price
should be issued within 3 weeks of quotation date. Units without a Purchase Order for repair will be returned to the
customer, and the evaluation fee will be invoiced.
A Special Cleaning fee will apply to all exposed products per Section 4 of this document.
If requesting a calibration service, units must be functionally capable of being calibrated.
TriScroll 300 Series Vacuum Pump
TURBO PUMPS and TURBO CONTROLLERS
- Noise
- Vibrations
-Leak
-Overtemperature
-Clogging
- Poor vacuum
- High voltage problem
- Other
LEAK DETECTORS
-No zero/high backround
- Cannot reach test mode
- Other
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- Noisy pump (describe)
- Over temperature
- Other
POSITION PARAMETERS
Power:
- Vertical
Current:
-Horizontal
Temp 1:
-Upside-down
-Other: Temp 2:
...................... OPERATING TIME:
VALVES/COMPONENTS
- Main seal leak
- Solenoid failure
- Damaged sealing area
- Gauge tube not working
- Communication failure
- Error code on display
DIFFUSION PUMPS
- Heater failure
- Doesn't reach vacuum
- Vacuum leak
Pg 3/3
Vacuum Products Division
Request for Return Form
(Health and Safety Certification)
Rotational Speed:
Inlet Pressure:
Foreline Pressure:
Purge flow:
- Bellows leak
- Damaged flange
-Other
INSTRUMENTS
- Display problem
- Degas not working
- Other
- Electrical problem
- Cooling coil damage
- Other