Troubleshooting
Error
No image, no sound, no display
Small blocks in the video,
occasionally no sound, occasionally
no signal
The displayed time differs from the
current program
Scrambled programs are not
received
Sound OK, but no image
The Remote Control does not work
Previously receivable programs are
no longer received
42
Possible causes
No power supply
Short circuit in coaxial cable
connected to LNB
LNB is defective
Defective or missing cables
Incorrect antenna orientation
There is an obstruction between the
satellite and the antenna
Incorrect antenna orientation
Wrong video format selected in the
OSD settings
The dish is too small
Signal too weak
Heavy rain or snow
Incorrect time settings
The CI module or CA card is not
correctly inserted
The CI module or CA card belong to
a different decoding system
Device is set to a Radio channel
The batteries are weak
The batteries are installed
incorrectly
The remote control is not pointed
directly at the receiver
The front of the receiver is blocked
The transponder has changed
There is a problem with the signal
Possible solutions
Check connection cables
Disconnect device from mains
power supply, eliminate the short
circuit in the coaxial cable or
connections, reconnect, and
activate device
Replace the LNB
Check connecting cables
Check and correct alignment of the
antenna
Change location of the antenna
Check and correct the alignment of
the antenna
Check the settings to make sure
your TV supports the selected
format
Replace the dish with larger one
Check for defective cables or
connectors connected to the LNB.
Alternatively, reduce the coaxial
cable length.
"Rain Fade" can occur during
heavy storms. this can be reduced
with a larger dish. Snow and any
other debris on the dish should be
removed.
Check the settings and correct the
time. This can occur during Daylight
Savings Time transitions.
Re-insert the Card and/or module
Use a CA module or Card for the
specifi c decoding system
Change to TV mode
Replace the batteries
Install the batteries, observing the
correct polarity, as marked in the
battery compartment
Aim the Remote Control directly at
the front of the receiver
Remove the obstruction from in front
of the receiver
Start a channel search
Check the antenna and all cables
and connectors connected to the
LNB.