Troubleshooting Information - CMF SPINALOGIC Patientenhandbuch

Troubleshooting Information

If you hear beeps before your 30-minute treatment is complete,
there may be a problem with your device. Look at the LCD screen
for a picture. Table 1 below shows pictures that may appear on the
LCD screen and other common problems (left side of table). The
action to take for each picture or problem is on the right side of
the table.
Table 1. Display Messages
Display Picture
(Troubleshooting continues on page 13)
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Action to be Taken
Magnetic Interference – announced by three
beeps. The "X" will flash.
1. If the device looks damaged, call Customer
Care.
2. If not, try moving to another location in your
house. Make sure you are not near metal
objects.
3. If the picture is still displayed, replace the
batteries with new ones.
4. If the device still shows the picture, call
Customer Care.
Replace Battery – announced by three beeps.
Replace the battery with a new one.
Phone For Help – announced by three beeps. Call
Customer Care.
Troubleshooting Information, continued
Problem
The device will not turn on, but there is no
error message. You may still hear a beep.
There are lines or bars on the display or the
display is too dark to read.
You do not hear any beeps.
The device appears damaged.
Your broken bone hurts more than it used to.
You run out of batteries.
A summary is shown below of other pictures that may appear
on the LCD screen.
Display Picture
Action to be Taken
1. Try replacing the battery with a new one.
2. Make sure to remove plastic off of battery.
3. Wait until tomorrow and try treating again.
4. If the device still will not turn on, call
Customer Care.
Call Customer Care.
1. The beeper may not work if you live where it
is very humid. The device will still work.
2. If you do not live where it is humid, listen
again tomorrow for beeps.
Have somebody else listen too.
3. If the device still does not beep, call
Customer Care.
Call Customer Care.
1. Make sure that you are treating in a
comfortable, relaxed position.
2. If you still have more pain than you used to,
call your doctor.
Call Customer Care.
Definition
Treatment record.
Time remaining in 30-minute daily treatment.
Daily treatment successfully completed –
announced by two beeps.
Please wait.
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