Troubleshooting; If You Need Further Assistance; Copying This Manual - Medion MD 90103 Bedienungsanleitung

Troubleshooting

PROBLEM: Windows stops responding when I disconnect the external hard drive.
ANSWER: This may occur because Windows is trying to access a file that is on exter-
nal hard drive. Make sure that none of the files on the disk are open when you un-
plug the drive. Be sure to stop the drive before disconnecting the power or adapter
cable to prevent any data loss.
PROBLEM: The drive is not recognised by my computer.
ANSWER: Restart your computer.
PROBLEM: The hard drive does not seem to have as much storage capacity as I
allocated.
ANSWER: Check that your operating system and file system support the desired
amount.
PROBLEM: ScanDisk reports an unrecoverable error.
ANSWER: The Scandisk program tests drives for errors. If ScanDisk finds a problem
and is unable to fix it, there may be a problem with the hard disk

If you need further assistance

If the troubleshooting suggestions in the previous section have not solved your
problem, please contact our helpline. We will try and help you over the telephone.
However, before you contact your nearest MEDION Technology Centre, please
have the following information available:
•
How is your computer configured?
•
What additional peripherals do you use?
•
What messages, if any, appear on your screen?
•
What software were you using when the error occurred?
•
What steps have you already undertaken to solve the problem?
•
If you have already been given a customer number from a previous call to us,
please have this available.

Copying this manual

This document contains legally protected information. All rights reserved. Copying
in mechanical, electronic and any other form without the written approval of the
manufacturer is prohibited.
Customer service 13