Customer Service; First Aid In The Case Of Malfunctions; Localization Of The Cause; Troubleshooting - Medion P83771 Bedienungsanleitung

Customer service

First aid in the case of malfunctions

Localization of the cause

Malfunctions can sometimes have simple causes, but they can also at times be very com-
plex in nature and require a costly analysis.
Requirements for optimal performance:

a stable, virus-free computer

a correctly installed operating system

cables correctly attached to the hard disk

Regular execution of the Windows® defragmenter and ScanDisk programs, to re-
move sources of error and to increase the system performance.

Troubleshooting

We would like to give you basic ideas in the following, in order to recognize a problem
possibly present and to remove the cause of it. We shall be glad to help you further if the
information given here does not lead to success.
PROBLEM: Is the hard drive motor functioning?
ANSWER: You should hear a soft humming and clicking sounds after the connection of the
hard drive in that case.
PROBLEM: The drive is not recognized by my computer.
ANSWER: Restart your computer.
PROBLEM: ScanDisk reports an unrecoverable error.
ANSWER: The Scandisk program tests drives for errors. There may be a problem with the
hard disk if ScanDisk has found a problem and is unable to fix it.
PROBLEM: The hard drive does not seem to have as much storage capacity as I allo-
cated to it.
ANSWER: Check that your operating system and file system support the desired amount.
Customer service
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