Troubleshooting
PROBLEM: Windows stops responding when I
disconnect the external hard drive.
ANSWER: This may occur because Windows is trying to
access a file that is in the external hard drive. Make sure
that none of the files on the disk are open when you
unplug the drive. Be sure to stop the drive before dis-
connecting the power or adapter cable to prevent any
data loss.
PROBLEM: The drive is not recognized by my
computer.
ANSWER: Restart your computer.
PROBLEM: The hard drive does not seem to have
as much storage capacity as I allocated.
ANSWER: Check that your operating system and file
system support the desired amount.
PROBLEM: ScanDisk reports an unrecoverable
error.
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