Simplified Troubleshooting; Possible Cause - DeVilbiss iGo Series Servicehandbuch

Simplified Troubleshooting

The following troubleshooting chart will help you analyze and correct minor iGo malfunctions. If the suggested procedures do not help, call
your DeVilbiss provider. Do not attempt any other maintenance at this time.
SYMPTOM
Unit not operating. No lights
illuminated and nothing
happening when power button
pressed.
Unit not operating. External
Power light flashing with
audible alert. Power Fail alert
activated.
Unit set for PulseDose mode:
No Breath Detected light
flashing and audible alert
sounding.
OR
Unit changed to Continuous
Flow automatically.
Cannot change the flow rate.
Oxygen level out of
specification.
Yellow Low Oxygen light
illuminating.
OR
Red Service Required
illuminating and audible alert
sounding. External Power
and/or Battery Power lights
illuminating. Unit is operating.
Red Service Required light
illuminating. External Power
and/or Battery Power lights
illuminating. Audible alert
sounding. Unit not operating.
T R O U B L E S H O O T I N G

POSSIBLE CAUSE

1. Power button was not held.
2. No external power and no charged
battery installed.
3. Check ribbon connector.
4. Unit malfunction.
1. AC power cord not properly inserted into
wall outlet or DC adapter not attached.
2. Charged battery not installed or
defective battery
3. No power at wall outlet.
4. Faulty AC Adapter.
5. Faulty DC accessory power port outlet.
6. Faulty DC Adapter.
1. Cannula is not adjusted properly.
2. Obstructed cannula or oxygen tubing.
3. Tubing/cannula too long.
4. Humidifier attached.
5. Low flow cannula being used.
6. Atmospheric Pressure Port obstructed.
7. Tubing inside unit is kinked.
8. Patient not candidate for PulseDose
delivery.
1. Flow rate is locked.
2. Ribbon connector cable is disconnected.
3. Unit malfunction.
Intake silencer/filter is blocked.
1. Air filter is blocked.
2. Exhaust is blocked.
3. Intake silencer/filter is blocked.
1. Air filter is blocked.
2. Exhaust is blocked.
3. Unit is overheated.
4. Intake silencer/filter is blocked.
REMEDY
1. Press Power button and hold for one second.
2. Plug into external power or install charged battery.
3. Reconnect connector.
4. Contact DeVilbiss.
1. Check power cord connection at the wall outlet and
adapter connection to iGo.
2. Install charged battery or contact your provider for a
replacement battery.
3. Check the home circuit breaker and reset if necessary.
Use a different wall outlet if the situation occurs again.
4. Contact your DeVilbiss provider.
5. Check automotive fuse.
6. Contact your DeVilbiss provider.
If the above remedies do not work, contact DeVilbiss.
1. Check all cannula connections to make sure they are
tight and adjust the cannula to fit comfortably. Ensure
tubing is not kinked.
2. Detach cannula. If proper flow is restored, clean or
replace if necessary. Disconnect the oxygen tubing at
the oxygen outlet. If proper flow is restored, check
oxygen tubing for obstructions or kinks. Replace if
necessary.
3. Replace with shorter tubing/cannula.
4. Remove humidifier. (PulseDose does not operate with
humidifier)
5. Replace with standard cannula.
6. Remove obstruction.
7. Unkink tubing.
8. Use CF delivery for patients that fail to trigger
equipment (e.g. mouth breather with closed soft
palate.)
If the above remedies do not work, contact DeVilbiss.
1. Unlock flow rate.
2. Reconnect cable to circuit board.
3. Contact DeVilbiss.
Replace intake silencer/filter. If the above remedies do not
work, contact DeVilbiss.
1. Check the air filter. If the filter is dirty, wash it following
the cleaning instructions.
2. Check the exhaust area; make sure there is nothing
restricting the unit exhaust.
3. Replace intake silencer/filter.
If the above remedies do not work, contact DeVilbiss.
1. Check the air filter. If the filter is dirty, wash it following
the cleaning instructions.
2. Check the exhaust area; make sure there is nothing
restricting the unit exhaust.
3a. Allow unit to cool and try again.
3b. Move unit to cooler location.
4. Replace intake silencer/filter.
If the above remedies do not work, contact DeVilbiss.
9
LT-2044