Customer Service - Dialogic Diva BRI-2FX Installationshandbuch

Customer Service

Dialogic provides various options and arrangements for obtaining technical
support for your Dialogic
® ®
Dialogic Diva
Also, we suggest that you visit the Dialogic
includes detailed information about a variety of topics. In the unusual case
that neither your supplier nor the information on the Services & Support site
is able to adequately address your support issue, you can contact Dialogic
Customer Support.
For more information see:
• Dialogic® Diva® Support Tools
• Dialogic Services & Support web site
• Dialogic Corporation Customer Support
® ®
Dialogic Diva
If an issue occurs during the operation of your Dialogic
the following Dialogic
systems):
®
• Dialogic Diva
hardware and perform simple phone test calls, call transfers, or basic
inbound and outbound calls.
®
• Dialogic Diva
traces for each Dialogic
®
• Dialogic Diva
can view the current status of the connected lines, the active connections,
and the history of the connections.
For more information about the tools, see the respective online help files.
If you cannot address the issue through use of these tools, contact your
Dialogic supplier.
Dialogic Services & Support web site
If your supplier is unable to help you to address your issue, you can visit the
Services & Support web site. There, you get access to:
• detailed information about the Dialogic
24/7 service contracts) at
• a help web section for Dialogic
http://www.dialogic.com/support/helpweb
Dialogic® Diva® Media Board Installation Guide
®
product. We recommend that you use the
Support Tools first before contacting your Dialogic supplier.
Support Tools
® ®
Diva Support Tools (only for Windows
®
Line Test: With the Diva Line Test tool, you can test your
®
Diagnostics: With the Diva Diagnostics tool, you can write
® ®
Diva Media Board or driver into a file.
®
Management tool: With the Diva Management tool, you
http://www.dialogic.com/support/DialogicPro/
®
products at
®
Services & Support site, as it
® ®
Diva
® TM
Pro Services (1,3, or 5 year
product, use
®
operating
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