STEINEL professional True Presence IP Bedienungsanleitung Seite 84

12. Troubleshooting
No connection with the sensor.
– Break in network cable or network cable not connected.
• Check cabling.
– No PoE injector installed, or the network switch being
used does not support PoE.
• Check PoE supply.
– IP address incorrectly configured.
• Check network settings.
• It may be necessary to reset via Smart Remote app
and re-connect with standard configuration.
– Firewall preventing communication.
• Check firewall settings.
– Malfunctioning from Wi-Fi router or access points.
• Increase distance from Wi-Fi routers or access points
(at least 3 m).
Sensor sending a motion detection signal when it
should not.
– There is interference, e.g. fan, air-conditioning system or
other moving parts, in the detection zone.
• Adjust detection zone or fit shrouds, increase distance.
– Animals are moving in detection zone.
• Adjust zone or fit shrouds.
– Persons are being detected in adjacent rooms through
thin walls.
• Reduce sensor reach.
– Wind is moving paper or plants in the detection zone.
• Change detection zone.
– Malfunctioning from Wi-Fi router or access points.
• Increase distance from Wi-Fi routers or access points
(at least 3 m).
Sensor not responding to movement quickly enough.
– Distance from sensor too far.
• Install additional sensors.
• Optimise sensor positioning.
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