Reduced cleaning
EN
capability or dust
collection capability
The mopping module
does not release water,
or the amount of water
released is small
Fail to connect to Wi-Fi
Robot is in offline status Ensure that the robot has been successfully
Fail to perform
scheduled cleaning
Fail to resume cleaning
The 2-in-1 water tank dustbin is full. Clear the
dustbin.
The filter is blocked, clean it.
The main brush is entangled. Use the cleaning brush
to remove debris from the main brush.
Please check if there is water in the water tank;
please use the mobile app to adjust the water
volume to the maximum level; please install the mop
and mop holder properly according to the manual.
The Wi-Fi function is not activated. Reset the Wi-Fi
and try again.
The Wi-Fi signal is weak. Reset the robot in an area
with a strong Wi-Fi signal.
The Wi-Fi connection is abnormal. Reset the Wi-Fi,
download the latest app, and try to connect again.
connected to the network and always stays in the
Wi-Fi signal-covered area.
Make sure the robot is not in the Do-Not-Disturb
Mode because the scheduled cleaning cannot be
executed in this mode.
Make sure the robot is connected to the Wi-Fi.
Ensure that the robot is not in the Do-Not-Disturb
Mode, which does not allow resume cleaning.
In addition, if you make the robot return to recharge
by the app, press the recharge button, or move it
back to the dustbin station directly, the robot will not
resume cleaning.
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