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Troubleshooting
The main machine
The main machine is out of power or
failed to start
the power switch is off.
The main machine
Side brush or caster tangled with hair.
shakes when running
The intake port is blocked or the dust
collector is full.
Abnormal operating
condition
HEPA is blocked.
8
The water outlet of the water tank is
blocked or the water tank is empty.
Water not coming
out.
The pump does not work.
The main machine
The ground is wet.
skid
The main machine
Abnormal cliff sensor.
keeps going
backwards
If the problems cannot be solved according to the above operation, please contact our
after-sales service.
Please read the following information before contacting our customer service.
No.
Situation
Action
• The power of the main machine is turned
The main machine
off.
fails to turn on
• The battery is dead
• It has not been charged for more than 10
The power turns off
minutes.
automatically.
•It has not been stuck on an obstacle for
more than 10 minutes.
• The power of the main machine is turned
off.
• There are obstacles around the charging
dock.
Battery can't
• The power indicator of the charging dock
charge.
does not light up.
•There is a foreign object on the charging
terminal.
• The suction port is stuck by foreign object.
Weak suction
• The dust collector is full.
power.
• The filter of the dust collector is clogged.
• The 2-in-1 water tank/dust collector is not
properly installed.
• The filter is not properly installed in the
Loud noise.
dust collector.
• There is a foreign object stuck on the
bottom or side brush.
The robot is not
• The power is turned off.
working properly.
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Please charge the main machine or
turn on the power switch.
Please clean the hair around the side
brush and caster.
Please check the intake port and clean
the dust collector.
Clean or replace the HEPA.
No.
Situation
Please blow the water outlet and fill it
with water
Please contact our company for
after-sales maintenance.
Please wring out the mop and remove
the water stains on the floor.
Please clean the surface of the cliff
sensor.
Solution
• Please turn on the power.
• Please try again after manual charging is
complete.
• The power will automatically turn off If it has not
been charged for more than 10 minutes, please
keep charging.
• Please restart the machine after removing
obstacles around the main machine.
• Please turn on the power.
• Clear all obstacles around the charging dock.
• Please check that the charging dock and socket
are well connected.
• Wipe the main machine and charging terminals of
the charging dock with a dry cloth.
• Please remove any foreign objects stuck in the
suction port.
• Please empty the 2-in-1 water tank/dust collector
and clean the filter.
• Please properly attach the 2-in-1 water tank/dust
collector to the main machine.
• Please install the filter correctly.
• Please remove any foreign objects stuck on the
surface of the body or on the side brushes.
• Please turn on the power.
Hazardous substances contained in this product
No.
Situation
• The side brush is not properly installed.
Side brushes do not rotate.
• A foreign object is stuck in the side brush.
•There is a foreign object in the sensor part.
• The mop sensor is blocked or not properly
The robot is operating
connected.
abnormally.
• There is a foreign object stuck in the wheels.
Action
Solution
The main machine won't
• The power light of the charging dock is off.
charge when it is connected
• There is a foreign object cover the charging
to the charging dock.
terminal of the charging dock.
• The robot cannot receive the wireless network
signal.
The robot cannot connect
• The internet is not working.
to the App.
• The router has been changed.
Component
Name
Lead
Mercury
(Pb)
(Hg)
〇
〇
Plastic parts
〇
Hardware
X
〇
Circuit block
X
〇
〇
Battery
〇
Plug, power
X
cable (metal)
〇：indicates that the content of the hazardous substance in all homogeneous materials of the part
exceeds the limit stipulated in the current effective version of GB/T26572.
X：indicates that the harmful substance contained in at least one homogeneous material of the
component exceeds the limit stipulated by the current effective version GB/T26572, and there is no
mature alternative plan in the industry, which conforms to the environmental protection requirements
of EU ROHS directive.
The number in this logo indicates that the environmental protection service life of
the product is 10 years under normal and practical conditions.
Executive standard
GB4706.1-2005
GB4706.7-2014
GB4343.1-2009
GB-17625.1-2012
Action
Solution
• Please remove the side brush from the body and reinstall it.
• Please remove any foreign objects stuck in the side brush.
• Use soft cloth to clean the foreign objects cover on the sensor.
• Make sure the mop does not cover the sensor part.
• Make sure the mop is properly attached to the hook and loop
fastener.
• Make sure the mop is wet.
• Remove the foreign objects entangled on the wheels.
• Make sure the charging dock is well connected to the
socket.
• If the power light is on, press the system reset button.
• Remove any foreign objects adhering to the charging
terminals.
• Make sure the product is running in wireless network
range.
• Make sure the router used to register the product can
access the Internet.
• After registering the product, please check whether the
router has changed, re-register the product if necessary.
Hazardous substance
Polybrominated
Chromium VI
Cadmium
biphenyls
(Cr(VI))
(Cd)
(PBB)
〇
〇
〇
〇
〇
〇
〇
〇
〇
〇
〇
〇
〇
〇
〇
Polybrominated
diphenyl ethers
(PBDE)
〇
〇
〇
〇
〇
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