Environment And Recycling - STIEBEL ELTRON SNU 5 Plus Bedienung Und Installation

Environment and recycling

7. The warranty period for a unit used for commercial purposes is
shown in the table below. Commercial purposes means that the
unit is used for a non-domestic purpose and includes but is not
limited to being used in a motel, hotel, mining camp or nursing
home.
Component Warranty period
All components 1 year from the date of completion of the in-
stallation of the unit.
Your entitlement to make a warranty claim
8. You are entitled to make a warranty claim if:
– you own the unit or if you have the owner's consent to
represent the owner of the unit;
– you contact us within a reasonable time of discovering
the problem with the unit;
How you make a warranty claim
9. To make a warranty claim you must provide us with the following
information:
– The model number of the unit;
– A description of the problem with the unit;
– The name, address and contact details (such as phone
number and e-mail address) of the owner;
– The address where the unit is installed and the loca-
tion (e.g. in laundry);
– The serial number of the unit;
– The date of purchase of the unit and the name of the
seller of the unit;
– The date of installation of the unit;
– A copy of the certificate of compliance when the unit
was installed.
10. The contact details for you to make your warranty claim are:
Name: Stiebel Eltron (Aust) Pty Ltd
Address: 294 Salmon Street, Port Melbourne, Victoria,
3207
Telephone: 1800 153 351
(8.00 am to 5.00 pm AEST Monday to Friday)
Contact person: Customer Service Representative
E-mail: service@stiebel-eltron.com.au
11. We will arrange a suitable time with you to inspect and test the
unit.
Warranty exclusions
12. We may reject your warranty claim if:
– The unit was not installed by registered and qualified
tradespeople.
– The unit was not installed and commissioned:
– in Australia;
– in accordance with the Operating and Installation
Guide; and
– in accordance with the relevant statutory and local
requirements of the State or Territory in which the
unit is installed.
– The unit has not been operated or maintained in ac-
cordance with the Operating and Installation Guide.
– The unit does not bear its original Serial Number or
Rating Label.
20 | SNU 5 Plus | AU | GB | 1 kW
– The unit was damaged by any or any combination of
the following:
– normal fair wear and tear;
– connection to an incorrect water supply;
– connection to water from a bore, dam or swim-
ming pool;
– connection to an incorrect power supply;
– connection to faulty equipment, such as damaged
valves;
– foreign matter in the water supply, such as sludge
or sediment;
– corrosive elements in the water supply;
– accidental damage;
– act of God, including damage by flood, storm, fire,
lightning strike and the like;
– excessive water pressure, negative water pressure
(partial vacuum) or water pressure pulsation;
– ingress of vermin.
– The unit was damaged before it was installed e.g. it
was damaged in transit.
– An unauthorised person has modified, serviced, re-
paired or attempted to repair the unit without our con-
sent.
– Non genuine parts other than those manufactured or
approved by us have been used on the unit.
13. We may charge you:
– for any additional transport costs if the unit is installed
more than 30 kilometres from our closest authorised
service technician.
– for the extra time it takes our authorised service tech-
nician to access the unit for inspection and testing if it
is not sited in accordance with the Operating and In-
stallation Guide and not readily accessible for inspec-
tion.
– for any extra costs of our authorised service technician
to make the unit safe for inspection.
14. You must ensure that access to the unit by our authorised service
technician is safe and free from obstruction.
15. Our authorised service technician may refuse to inspect and test
the unit until you provide safe and free access to it, at your own
cost.
16. If we reject your warranty claim in accordance with clause 12, we
may charge you for our authorised service technician's labour
costs to inspect and test the unit.
17. In order to properly test the unit we may remove it to another loc-
ation for testing.
Australian Consumer Law
18. Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement
or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to be of ac-
ceptable quality and the failure does not amount to a major fail-
ure.
19. The Stiebel Eltron warranty for the unit is in addition to any rights
and remedies you may have under the Australian Consumer Law.
15 Environment and recycling
We would ask you to help protect the environment. After use,
dispose of the various materials in accordance with national
regulations.
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