Faq - Genmitsu Jinkosu LC-40 Benutzerhandbuch

FAQ

I. Unable to power on the machine.
Ensure all outlets, switches, and power cables are plugged in and powered up properly. Try a different power source or
cable if necessary.
II. Unable to connect to computers.
1. USB cable not connected: Please make sure the data cable is correctly plugged. On some PCs, the front USB port is
not receiving enough power for the engraving machine. We recommend using the USB port at the back for a stable
connection.
2. The driver is not correctly installed: Install the driver according to the instructions again. After the installation is done,
your computer os can recognize the machine as a serial port. You can find a serial COM port in the computer's device
manager.
3. If both solutions above are not working, try unplugging the USB cable and power cord, turn off the machine for at least
five seconds, then power it on and re-connect again.
III. Machine gives no response when controlling via the mobile phone application.
1. The wrong machine is connected: If you have multiple machines in the workspace, please make sure you connect to
the correct machine.
2. Compatibility Issue: Compatibility issues may occur when updating your phone to a new system version. Please don't
hesitate to contact us with your system information if that happens. We will add support for it as soon as possible.
IV. The engraving looks blurry or shadowed.
1. Focus: Most commonly, the laser was not correctly focused before starting the job.
2. Engraving Speed: If you set the engraving speed too fast, the laser will have insufficient time to engrave your
workpiece. Please adjust your engraving settings and do the engraving again.
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