HP ENVY Inspire 7900e-Serie Referenzhandbuch Seite 3

Printer updates
Automatic firmware updates are turned on for this printer. To change this setting, see the online
product user guide at hp.com/support. View the HP Privacy Policy and information on data collection
at hp.com/privacy
Help and tips for Wi-Fi and connectivity
If the software is unable to find your printer during setup or post setup, check the following conditions to
resolve the issue.
Potential Issue
Printer Wi-Fi setup mode timed out
(Wi-Fi light not blinking)
Computer or mobile device too
far from printer
Computer connected to a Virtual Private
Network (VPN) or remote work network
Wi-Fi turned off on computer
(computer connected by Ethernet)
Bluetooth is turned off on your computer
or mobile device
Location is turned off on your mobile
device
During Setup
If the HP Software is unable to find your printer, the
printer might have exited setup mode.
Check the control panel and select "Resume Setup", if
prompted.
Move your computer or mobile device closer to the
printer. Your device might be out of range of the
printer's Wi-Fi signal.
Disconnect from a VPN before installing HP Smart
software. You can't install apps from the Microsoft
Store when connected to a VPN.
Connect to the VPN again aftwer finishing printer setup.
Note: Consider your location and the security of the
Wi-Fi network before disconnecting from a VPN.
If your computer is connected by Ethernet, turn on
the computer's Wi-Fi while setting up the printer.
Disconnect the Ethernet cable temporarily to complete
setup over Wi-Fi.
Turn on Bluetooth for the computer or mobile device being
used to complete printer setup. For mobile devices, turn
on Location services also. Bluetooth and Location help the
software find your network and printer.
Note: Your location is not being determined and no
location information is being sent to HP as part of
the setup process.
Solution
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