Software Updates; Troubleshooting - Saeco Xelsis Suprema Benutzerhandbuch

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English
To be able to use Amazon Smart Reorders, you first need to activate this service on Amazon. Then
follow the steps on the screen of your machine to connect your Amazon account to your Saeco
account. After you have completed these steps, you can use the Amazon Smart Reorder service.
In the 'Shop' menu on the control panel of the machine you can view the availability of Philips
maintenance products and accessories at local retailers.
To find a full list of spare parts online, enter the type number of your machine. You can find the type
number on the inside of the service door.
Maintenance products and type numbers:
- Descaling solution CA6700
- AquaClean filter CA6903
- Brew group grease HD5061
- Coffee oil remover tablets CA6704
- Milk circuit cleaner CA6705
- Maintenance kit CA6707

Software updates

Updating is essential to safeguard your privacy and proper functioning of your coffee machine. You
can set whether you want to update your machine manually or whether you want it to be done
automatically.
When you have selected automatic updates, make sure that the machine is also plugged in at night
and Wi-Fi is enabled, so that the machine can receive the software updates overnight.
Updates are made available when there are software improvements, new features for the machine
and to prevent a possible security issue.
Mandatory firmware updates are started automatically when the coffee machine is in stand-by
mode. During a firmware update the coffee machine cannot be used.

Troubleshooting

This chapter summarizes the most common problems you could encounter with the machine. Support
videos and a complete list of frequently asked questions are available on www.saeco.com/care. If you
are unable to solve the problem, contact the Consumer Care Center in your country. For contact
details, see the warranty leaflet.
Problem
There are some coffee
residues inside my new
coffee machine.
The machine is in DEMO
mode.
The drip tray fills up
quickly / there is always
some water in the drip
tray.
Cause
This machine has been tested
with coffee.
You pressed the standby icon
for more than 8 seconds.
This is normal. The machine
uses water to rinse the internal
circuit and brew group. Some
water flows through the internal
system directly into the drip
tray.
Solution
Although it has been carefully cleaned,
there may be some coffee residues left.
However, the machine is absolutely
new.
Switch the machine off and then on
again with the main switch on the back
of the machine.
Empty the drip tray daily or as soon as
the red 'drip tray full' indicator pops up
through the drip tray cover (Fig. 29). Tip:
place a cup under the dispensing spout
to collect rinsing water that comes out
of it.