Software Updates; Troubleshooting - Saeco Xelsis SUPREMA SM8885 Benutzerhandbuch

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English

Software updates

Updating is essential to safeguard your privacy and proper functioning of your coffee machine. You can set
whether you want to update your machine manually or whether you want it to be done automatically.
When you have selected automatic updates, make sure that the machine is also plugged in at night and
Wi-Fi is enabled, so that the machine can receive the software updates overnight.
Updates are made available when there are software improvements, new features for the machine and
to prevent a possible security issue.
Mandatory firmware updates are started automatically when the coffee machine is in stand-by mode.
During a firmware update the coffee machine cannot be used.

Troubleshooting

This chapter summarizes the most common problems you could encounter with the machine. Support
videos and a complete list of frequently asked questions are available on www.saeco.com/care. If you are
unable to solve the problem, contact the Consumer Care Center in your country. For contact details, see the
warranty leaflet.
Problem
There are some coffee
residues inside my new
coffee machine.
The machine is in DEMO
mode.
The drip tray fills up
quickly / there is always
some water in the drip
tray.
The 'empty coffee
grounds container' icon
remains on.
The machine prompts to
empty the coffee grounds
container even though
the container is not full.
The coffee grounds
container is too full and
the 'empty coffee
grounds container' icon
did not appear on the
display.
Cause
This machine has been tested
with coffee.
You pressed the standby icon for
more than 8 seconds.
This is normal. The machine uses
water to rinse the internal circuit
and brew group. Some water
flows through the internal system
directly into the drip tray.
You emptied the coffee grounds
container while the machine was
unplugged from the wall socket,
or you placed it back too fast.
The machine did not reset the
counter the last time you emptied
the coffee grounds container.
You removed the drip tray
without emptying the coffee
grounds container.
Solution
Although it has been carefully cleaned,
there may be some coffee residues left.
However, the machine is absolutely new.
Switch the machine off and then on again
with the main switch on the back of the
machine.
Empty the drip tray daily or as soon as the
red 'drip tray full' indicator pops up
through the drip tray cover (Fig. 29). Tip:
place a cup under the dispensing spout to
collect rinsing water that comes out of it.
Remove the coffee grounds container,
wait at least 5 seconds and then insert it
again.
Always wait approx. 5 seconds when you
place back the coffee grounds container.
In this way, the coffee pucks counter will
be reset to zero and the number of coffee
pucks is counted correctly.
When you remove the drip tray, also
empty the coffee grounds container even
if it contains only a few coffee pucks. This
ensures that the coffee pucks counter is
reset to zero and that the number of
coffee pucks is counted correctly.