Error Codes; Ordering Accessories - Saeco Xelsis Suprema Benutzerhandbuch

Error codes

Below you find a list of the error codes showing problems that you can solve yourself. Video
instructions are available on www.saeco.com/care. If another error code appears, please contact the
Consumer Care Center in your country. For contact details, see the warranty leaflet.
Error Problem
code
01 The coffee funnel is
clogged.
03 The brew group is dirty
or not well-greased.
04 The brew group is not
positioned correctly.
05 There is air in the water
circuit.
The AquaClean filter
was not prepared
properly before
installation or it is
clogged.
11 The machine needs to
adjust to room
temperature
14 The machine is
overheated.
19 The machine is not
connected to the wall
socket properly.

Ordering accessories

To clean and descale the machine, only use Philips maintenance products. These products can be
purchased by enabling Amazon Smart Reorders, from your local or online retailer or from authorized
service centers.
Possible solution
Switch off the machine and unplug it. Remove the brew group.
Then open the lid of the pre-ground coffee compartment and
insert the spoon handle. Move the handle up and down until
the clogged ground coffee falls down (Fig. 28). Visit
www.saeco.com/care for detailed video instructions.
Switch off the machine. Rinse the brew group with fresh water,
let it air-dry and then lubricate it (see 'Lubricating the brew
group'). Consult chapter 'Cleaning the brew group' or visit
www.saeco.com/care for detailed video instructions. Then
switch the machine on again.
Switch off the machine. Remove the brew group and reinsert it.
Make sure that the brew group is in the correct position before
you insert it. Consult chapter 'Handling the brew group' or visit
www.saeco.com/care for detailed video instructions. Then
switch the machine on again.
Restart the machine by switching it off and on again. If this
works, dispense 2-3 cups of hot water. Descale the machine if
you have not done so for a longer period of time.
Remove the AquaClean filter and try to brew a coffee again. If
this works, make sure that the AquaClean filter is prepared
properly before you place it back (see 'Activating the
AquaClean water filter (5 min.)'). Put the AquaClean filter back
into the water tank. If this still does not work, the filter might be
clogged and needs to be replaced.
Allow some time for the machine to adjust from
transport/outdoor temperature to room temperature. Switch
off the machine for 30 minutes and switch it on again. If this
does not work, contact the Consumer Care Center in your
country. For contact details, see the warranty leaflet.
Switch off the machine and switch it back on after 30 minutes.
Make sure that the small plug of the power cord is properly
connected to the socket on the back of the machine.
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