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Troubleshooting

If you think something may be wrong with your refrigerator, you
can carry out some easy checks before calling for service. You
may locate the problem, sparing yourself any inconvenience and
saving time and money.
problem
solution
When your appliance
• Check that the power cord is plugged
is not operating
into the power outlet properly and that the
outlet is switched 'ON'.
• Try running another appliance from the
power outlet. If no power is coming from
the outlet you may have blown a fuse
or tripped a circuit of your household
power supply.
• Try adjusting the temperature control to
a slightly "colder" position.
• It is normal for the freezer fan NOT to
operate during the automatic defrost
cycle, or for a short time after the
appliance is switched on.
When there is
Modern refrigerators/freezers with
refrigerator/freezer
increased storage capacity use high
speed compressors. These can provide a
noise
seemingly high level of sound which is quite
normal. Normal operational sounds include:
• Occasional gurgling, similar to water
boiling.
• Air flow noise (air circulates because of a
small fan).
• A popping noise heard during automatic
defrost.
• A clicking noise heard just before
the compressor starts (this is merely
the automatic switching action of
the temperature control, turning the
compressor on or off).
Other strange sounds may mean that
you need to check and take action.
For example, noises may mean that:
• The cabinet is not level.
• The floor is uneven or weak.
• Bottles are badly placed and rattling.
• There are vibrations from an object on top
of or behind or beside the refrigerator.
• The back of the refrigerator cabinet is
touching the wall.
Remember it is quite normal for noise to
seem louder just after the refrigerator starts
operating.
If there are odours
• The interior may need cleaning.
inside the appliance
• Some foods produce odours.
• Some containers and wrapping can
cause odours.
• Ask yourself if the odour started about
the same time you started storing
something unusual.
electrolux side by side refrigeration user manual 19
problem
solution
When the motor
Your new appliance provides you with large
seems to run more
capacities in both the refrigerator section
than expected
and the separate freezer. It is normal for the
motor to operate frequently. However, to
keep operation to a minimum, check the
following:
• Are doors kept open too long or too often?
• Are controls set too cold? See "Controlling
temperature" (refer page 10).
• Have large amounts of warm food just
recently been stored? Summer, festive
seasons and holidays usually mean a lot
more work for your appliance.
• If the day is hot or the room is very warm,
the appliance will need to run more than
normal.
• The appliance will run more that normal
just after you install it or when it has been
turned off for a long time.
If the temperature
• Check that the appliance has enough
in the refrigerator
clearance at the sides, back and top.
is too warm
Refer to the installation Instructions at
the front of this booklet.
• Refer to "Controlling the temperature"
(refer page 10).
• You may have kept the door open too
long or too frequently.
• Food containers or packaging may be
holding a door open.
If the temperature
• Refer to "Controlling the temperature"
in the refrigerator
(refer page 10).
is too cold
• Increase the temperature to avoid high
energy consumption.
If heavy frosting
Make sure you fully close the freezer and
occurs in the freezer
fridge doors. If the doors are left partly
open a heavy frost will coat the inside of the
freezer. If a frost develops, remove it. Take
care to properly close the doors and the
frost will not reoccur.
If water drips on
The defrost water tray, (located at the back
the floor
or underneath of the cabinet), may not be
properly positioned, or the drain tube may
not be properly positioned to direct water
into this tray. You may need to pull the
refrigerator away from the wall to check
the tray and tube.
Fridge does not exit
Turn appliance off at the powerpoint. Leave
vacation mode
off for five (5) minutes for the memory to
clear, then turn back on.
if your electronic
If no buttons have been pressed for
display does not
approx. 60 seconds there may be a
respond.
delay of up to 2 seconds before the
display reacts. This is normal and is
to prevent accidental changes to the
settings.

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