Troubleshooting - Safescan 2465-S Schnellinstallationsanleitung

TROUBLESHOOTING

Problem Cause
UV error • Banknote is a suspected counterfeit.
message • The integrated UV features of
banknotes may become weaker when a
banknote is old / heavily used or when
it has accendentally been washed with
the laundry.
MG error • Banknote is a suspected counterfeit.
message • Some currencies are known to have
very weak MG features in certain
banknote denominations, which are
almost impossible to detect.
• Some currencies may not have MG
features integrated at all.
Size detection • All banknotes within the counted
does not work currency are of the same height (for
example USD, CHF, CAD, AUD, HUF)
• The difference in height between the
various denominations may be too little
to detect (must be minimum 3 mm)
Skewed note The banknotes are not being fed straight
error message through the machine.
shows
FOR DETAILED OPERATING INSTRUCTIONS PLEASE REFER TO THE FULL USER MANUAL, AVAILABLE
FOR DOWNLOAD AT WWW.SAFESCAN.COM
DO YOU HAVE QUESTIONS OR NEED TECHNICAL ASSISTANCE?
Our support team is available by phone during office hours (GMT +1 timezone) or by e-mail to answer any question you
may have regarding the usage of your Safescan device. See www.safescan.com for details.
When calling or e-mailing our support center, always make sure you have the following information at hand: model
number, partnumber, serial number (see product sticker at the bottom of the device), software version number (shown at
startup of the device), date of purchase.
Solution(s)
• Count the banknote again to double check if the
problem persists.
• Make sure that the device is not under direct strong
light source since this may disrupt the UV sensors.
• Clean the sensors and remove any dust that may
have accidentally blocked the sensors.
• If the banknote is in fact genuine, lower the UV
sensitivity level and count the banknote again.
• Count the banknote again to double check if the
problem persists.
• Clean the magnetic sensors with a banknote
cleaning card.
• If the banknote is in fact genuine, lower the MG
sensitivity level and count the banknote again.
Ensure the banknotes are placed neatly and are
inserted centered on the hopper. Use the hopper
guides to center the banknotes and when counting
a large stack of banknotes, guide the notes also with
your hands during counting.
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ENGLISH
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