Troubleshooting - Chal-Tec 10004566 Bedienungsanleitung

Troubleshooting

1. Q: What can I do if the system does not detect the HDD?
A: Check the data and power cables and make sure they are securely connected.
2. Q: We have changed the password but do not remember the new password, how can we access the
system?
A: If you forget system password, enter 0800808 into the password field to reset the password
3. Q: We are not getting any video signal on the DVR, what is wrong?
A: Check to make sure the cables are securely connected to the BNC ports on the DVR. You can also try
another cable to make sure there is not a problem with the cable. Make sure you have selected the correct
video format for your country (NTSC or PAL), is the USA we use NTSC.
4. Q: Can the DVR have problems if it gets too hot, how can I prevent this?
A: The DVR has a fan to help it dissipate heat while it is working. Please place the DVR in a place where
there is good air circulation and away from high temperatures to increase stability and life of the DVR.
5. Q: My remote control does not work when the DVR is in Live mode but the front panel buttons are
working, what is wrong?
A: Make sure nothing is blocking the LED on the remote, or the receiver on the DVR, if both are ok, check
the batteries.
6. Q: Can I use the hard drive from my PC in the DVR?
A: You can if the hard drive is the same type and the size is supported by the DVR. If you install it in the
DVR it will be formatted for use in the DVR and the PC will not be able to read it.
7. Q: Do I have to stop recording to playback files on the DVR?
A: No you do not have to stop recording, the DVR will support both functions at the same time.
8. Q: Can I erase files from the hard drive of the DVR?
A: You can not erase individual files, you would need to format the hard drive which will erase all of the files
9.Q: Why can't I log-in to the Net-viewer program?
A: Please verify that the Net mode is correct, The cable to the RJ-45 port is well connected to the DVR and
the router, and that you are using the correct password.
10. Q: We have attached a PTZ camera but can not control it, what is wrong?
A: Verify that the Protocol, baud rate, address, and other settings on the PTZ camera match the settings you
have put into the DVR. Make sure the data cables are attached firmly to the RS485 port on the DVR.
11. Q: Why does the Buzzer keep sounding?
A: Please check to see if motion detection is on and the system has detected motion, make sure the hard
drive is being detected and has sufficient space available, and that none of your cameras have lost video.
You can turn off the buzzer in the Alarm setup option.