Faults; Troubleshooting - BMW i Wallbox Bedienungsanleitung

FAULTS

Troubleshooting

PROBLEM
Status LED not lit
Charging cycle has not started
Vehicle not fully charged /
increased charging time
Charging cable plug cannot be
disconnected
Status LED flashes in red
Possible cause
1. No voltage supply – check the residual-current-
operated circuit breaker and circuit breaker and
switched on if necessary.
2. Fault on the Wallbox – contact your service partner if
necessary.
1. The charging cable plug is not been inserted correctly
– remove the charging cable plug and reconnect it.
2. The charging cable plug may be dirty or damaged in
the locking zone – clean the charging cable plug or
have it replaced.
3. The vehicle does not require any energy or has an error
– check the vehicle.
4. The vehicle has been programmed for a later starting
time for the charging cycle.
1. Power reduction due to high temperature on the
vehicle or Wallbox – protect the vehicle and Wallbox
from direct sunlight during the charging cycle (carport,
garage). Conduct a visual inspection of the plug
connector for dirt, wear or damage. Contact your
service partner if necessary.
2. Vehicle settings incorrect, for example charging mode
or departure time.
1. The charging cycle has not been ended by the vehicle
– end the charging cycle as described in the manual
provided by the vehicle manufacturer.
2. The charging cable plug may not be released when
pulled – push in the charging cable plug and release it
again on the vehicle.
1. Fault – first check the possible causes of the
fault, see section entitled
faults (status LED flashes in
Switch off the supply voltage to the Wallbox
(residual-current-operated circuit breaker
and circuit breaker). Disconnect the charging
cable and switch on the supply voltage again.
"Possible causes of
red)".
31