Troubleshooting - HP Color LaserJet Pro MFP M277 Handbuch Für Die Inbetriebnahme

9. Set up HP ePrint via email (optional)
Use HP ePrint via email to print documents by sending them as an email attachment to the printer's email address from any email enabled device, even from devices that are not
on the same network.
To use HP ePrint via email, the printer must meet these requirements:
• The printer must be connected to a wired or wireless network and have
Internet access.
• HP Web Services must be enabled on the printer, and the printer must be
registered with HP Connected.
10. Set up fax (optional)
See the User Guide for information on setting up the fax or go to www.hp.com/support/colorljMFPM277.

Troubleshooting

User guide
The user guide includes printer usage and troubleshooting information. It is
available on the printer CD and on the Web:
1. Go to www.hp.com/support/colorljMFPM277.
2. Click Manuals.
For Windows, the user guide is copied to the computer during the recommended
software installation.
Windows XP, Windows Vista
®
Click Start, select Programs or All Programs, select HP, select the folder for
the HP printer, and then select Help.
Windows 8:
®
On the Start screen, right-click an empty area on the screen, click All Apps on
the app bar, click the icon with the printer's name, and then select Help.
Check for firmware updates
1. From the Home screen on the printer control panel, touch the Setup
button.
2. Scroll to and open the Service menu.
3. Select LaserJet Update.
4. Select Check for Updates Now.
Wired (Ethernet) network connection
• Verify that the printer is attached to the correct network port using a cable of
the correct length.
• Verify the lights next to the network port are lit.
• Verify the print driver is installed on the computer.
• Test the network connection by pinging the network:
Windows: Click Start > Run. Type cmd, and press Enter. Type ping,
type a space, type the printer IP address, and then press Enter.
Example IP address: 192.168.0.1
OS X: Open the Network Utility, and type the IP address in the ping pane.
Press Enter. Example IP address: 192.168.0.1
• If the window displays round-trip times, the network is working.
• If the ping does not work, try restarting the printer and recheck all of the
connection steps.
, and Windows 7:
® ®
Enable HP Web Services
1. From the Home screen on the printer control panel, touch the Web Services
button.
2. Touch the Enable Web Services button. The printer enables Web Services, and
then prints an information page. The information page contains a printer code
necessary to register the HP printer at HP Connected.
3. Go to www.hpconnected.com
setup process.
Control panel help
Touch the Help button on the printer control panel to access help topics.
Additional support resources
For HP's all-inclusive help for the printer, go to
colorljMFPM277:
• Solve problems
• Find advanced configuration instructions
• Download software updates
• Join support forums
• Find warranty and regulatory information
• Mobile printing resources
Wireless network connection
(dw model only - optional)
• Verify that the network cable is not connected. The printer cannot connect to
a wireless network when a network cable is connected.
• Verify that the printer and wireless router are turned on and have power. Also
make sure the wireless switch is turned on.
• Verify that the printer is within the range of the wireless network. For most
networks, the printer must be within 30 m (100 ft) of the wireless access
point (wireless router).
• Verify the print driver is installed on the computer.
• Verify that the computer and printer connect to the same wireless
network.
• For Mac, verify that the wireless router supports Bonjour.
• Restart the wireless router.
Perform the wireless diagnostic test
1. From the Home screen on the printer control panel, touch the
Setup button.
2. Select Self Diagnostics, and then select Run Wireless Test
3
to create an HP ePrint account and complete the
www.hp.com/support/
.