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In Case of Problems
8 In Case of Problems
Service Hotline
Should problems arise with the telephone, please refer to the following information first. In the case of technical prob-
lems, you can also contact our hotline service, tel. 0180 5 001388 (cost via Telekom at time of going to print: 14 ct/min).
In the case of claims under the terms of guarantee, contact your sales outlet. There is a 2 year period of guarantee.
Problems and solutions
Problems
No telephone calls
possible
Connection is
disturbed or cut off
The system no
longer responds
GB
The telephone does
not ring
You cannot hear the
caller
30
Service−Hotline Germany: Tel. 0180 5 001388 (cost via Telekom at time of going to print: 14 ct/min)
Solutions
− The USB telephone is not connected properly or is defective.
− The PC is switched on,
− A complete power failure has occurred.
− The required application is not properly installed or is not executed correctly,
− The provider is experiencing faults.
− Dial 00, 011 or + preceding the telephone number required.
− You have no more credit in your Skype account.
− The Skype status must not be set to Offline".
− Check the configuration of the Internet connection *
− Restart the PC.
− Ensure the ringing tone volume is not set to OFF".
− The Skype status must not be set to Do Not Disturb" if necessary.
− Check the configurations of the Skype options (Audio Devices).
− Adjust the receiver volume.
).
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