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Limited Warranty
What this Warranty Covers
Horizon Hobby, Inc., (Horizon) warranties that the Products purchased (the
"Product") will be free from defects in materials and workmanship at the date of
purchase by the Purchaser.
What is Not Covered
This warranty is not transferable and does not cover (i) cosmetic damage, (ii)
damage due to acts of God, accident, misuse, abuse, negligence, commercial use,
or due to improper use, installation, operation or maintenance, (iii) modification of
or to any part of the Product, (iv) attempted service by anyone other than a Horizon
Hobby authorized service center, or (v) Products not purchased from an authorized
Horizon dealer.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO OTHER
WARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS ANY AND ALL
IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED
WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE. THE PURCHASER ACKNOWLEDGES THAT THEY
ALONE HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY MEET THE
REQUIREMENTS OF THE PURCHASER'S INTENDED USE.
Purchaser's Remedy
Horizon's sole obligation and purchaser's sole and exclusive remedy shall be that
Horizon will, at its option, either (i) service, or (ii) replace, any Product determined
by Horizon to be defective. Horizon reserves the right to inspect any and all
Product(s) involved in a warranty claim. Service or replacement decisions are at
the sole discretion of Horizon. Proof of purchase is required for all warranty claims.
SERVICE OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE
PURCHASER'S SOLE AND EXCLUSIVE REMEDY.
Limitation of Liability
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL
OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION OR
COMMERCIAL LOSS IN ANY WAY, REGARDLESS OF WHETHER SUCH CLAIM IS
BASED IN CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY OR
ANY OTHER THEORY OF LIABILITY, EVEN IF HORIZON HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. Further, in no event shall the liability of
Horizon exceed the individual price of the Product on which liability is asserted. As
Horizon has no control over use, setup, final assembly, modification or misuse, no
liability shall be assumed nor accepted for any resulting damage or injury. By the
act of use, setup or assembly, the user accepts all resulting liability. If you as the
purchaser or user are not prepared to accept the liability associated with the use
of the Product, purchaser is advised to return the Product immediately in new and
unused condition to the place of purchase.
Law
These terms are governed by Illinois law (without regard to conflict of law
principals). This warranty gives you specific legal rights, and you may also have
other rights which vary from state to state. Horizon reserves the right to change
or modify this warranty at any time without notice.
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WARRANTY SERVICES
Questions, Assistance, and Services
Your local hobby store and/or place of purchase cannot provide warranty support
or service. Once assembly, setup or use of the Product has been started, you
must contact your local distributor or Horizon directly. This will enable Horizon
to better answer your questions and service you in the event that you may
need any assistance. For questions or assistance, please direct your email to
productsupport@horizonhobby.com, or call 877.504.0233 toll free to speak to a
Product Support representative. You may also find information on our website at
www.horizonhobby.com.
Inspection or Services
If this Product needs to be inspected or serviced, please use the Horizon Online
Service Request submission process found on our website or call Horizon to obtain
a Return Merchandise Authorization (RMA) number. Pack the Product securely
using a shipping carton. Please note that original boxes may be included, but are
not designed to withstand the rigors of shipping without additional protection. Ship
via a carrier that provides tracking and insurance for lost or damaged parcels, as
Horizon is not responsible for merchandise until it arrives and is accepted at our
facility. An Online Service Request is available at
under the Support tab. If you do not have internet access, please contact Horizon
Product Support to obtain a RMA number along with instructions for submitting
your product for service. When calling Horizon, you will be asked to provide your
complete name, street address, email address and phone number where you can
be reached during business hours. When sending product into Horizon, please
include your RMA number, a list of the included items, and a brief summary of
the problem. A copy of your original sales receipt must be included for warranty
consideration. Be sure your name, address, and RMA number are clearly written on
the outside of the shipping carton.
Notice: Do not ship LiPo batteries to Horizon. if you have any issue with
a LiPo battery, please contact the appropriate Horizon Product support
office.
Warranty Requirements
For Warranty consideration, you must include your original sales receipt
verifying the proof-of-purchase date. Provided warranty conditions have
been met, your Product will be serviced or replaced free of charge. Service or
replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service
should your service not be covered by warranty service will be completed
and payment will be required without notification or estimate of the
expense unless the expense exceeds 50% of the retail purchase cost. By
submitting the item for service you are agreeing to payment of the service without
notification. Service estimates are available upon request. You must include this
request with your item submitted for service. Non-warranty service estimates will
be billed a minimum of ½ hour of labor. In addition you will be billed for return
freight. Horizon accepts money orders and cashiers checks, as well as Visa,
MasterCard, American Express, and Discover cards. By submitting any item to
Horizon for service, you are agreeing to Horizon's Terms and Conditions found on
our website http://www.horizonhobby.com/Service/Request/.
http://www.horizonhobby.com
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